Prior to checking into the hotel, I had a few billing issues and called the hotel to address. Stella, in Group Sales, was fantastic and responsive - she made sure that I was comfortable with the billing situation, and followed up with me when I had additional questions.

The hotel itself is in a great location, especially if you plan on doing some shopping on M Street in Georgetown. It's only about a half mile walk from to many shops and restaurants. It's also very conveniently located to the Foggy Bottom-GWU Metro Stop - I would say perhaps a 7 minute leisurely walk.

The only complaint I had was the rather thin walls/doors. As a Platinum member, I was upgraded to a Studio King Suite. I was very pleased with the upgrade, and duly impressed by the size of the suite and the cleaniless of the bathroom. However, it became evident later in the evening that the walls/doors were quite thin - I could hear doors closed everytime a guest arrived or departed from any of the rooms near the vicinity of my room. At 1:30am in the morning, I was woken up by loud screaming, cursing and objects being thrown against the wall from the room next to mine. If you are a light sleeper, I would suggest bringing ear plugs or ask the front desk to assign you a room that isn't close to other occupied ones.

My husband and I stayed here as an early Valentine's celebration. The staff was very informative and accommodating.. especially Ahmad Bellman. He let us know about all of the hotel amenities and services with a friendly attitude, great sense of humor, and genuine kindness. We have stayed at The Westin before and each time it is continual great service. We have decided to use this hotel for all of our vacation stays from now on. The only suggestion I would make would be to not charge for Wi-fi or other amenities. I have been to other lower scale hotels that let you use wi-fi for free and also offer you little travel items you may have forgotten without charge.

We stayed here 2 nights in Jan 2012 while visiting relatives in DC. The location is excellent, it is very close to the metro and was a quick 1/2 hour trip from Dulles airport. It is also only about 2km from the memorials so we spent a half day walking to the Lincoln Memorial and on to the Smithsonian museums.
The rooms themselves are excellent. We used points for the stay and they gave us a top floor double which was huge and extremely comfortable. It is very modern and clean, and the beds are extremely comfortable. To do provide a couple of computers in the business centre including a printer. They also provide 1 hour free wifi each day in the reception area.

I stayed here for two nights for a conference hosted in the hotel facilities. The conference details were very good with food and beverage service nonstop. Dusk provided a good stop for drinks at the end of the night; I didn't have any food there but the sliders looked good when another table ordered some. My room on the 8th (top) floor was incredibly spacious with a great bathroom featuring both a soaking tub and a shower stall. A great stay in a nice location!