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The Liaison Capitol Hill, An Affinia Hotel – reviews, photos

3.5 of 5
415 New Jersey Avenue NW, Washington DC, DC 20001
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The Liaison Capitol Hill, An Affinia Hotel
Ranked #39 of 123 hotels in Washington DC
4.0 of 5 stars 731 Reviews
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731 reviews from our community

What travellers say about this hotel
  • Union station(153)
  • Great location(44)
  • Very good(36)
  • Room service(28)
  • Art Soul(26)
  • Front desk staff(25)
  • Business center(17)
  • Pillow menu(15)
  • Comfortable bed(12)
  • Short walk(11)
Traveller rating
    288
    280
    94
    45
    24
Only show reviews for Family (184) | Couples (207) | Business (182)
Date Rating
Canberra
Senior Contributor
23 reviews 23 reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
“The best pillow menu”
4 of 5 stars Reviewed 4 February 2012

we stayed at this place for a few nights, on our first night we ordered new pillows from the menu and they were great. With the pillows and the bed they were the best nights sleeps i had on my holiday. the hotel was in a great location, within walking distance to the city area, the mall and all the museums. Also just a short walk to union station.

  • Stayed November 2011, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask CharlieHerb about The Liaison Capitol Hill, An Affinia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiaisonCapitolHill, General Manager at The Liaison Capitol Hill, An Affinia Hotel, responded to this review
6 February 2012
Dear CharlieHerb,

Thank you so much for your kind review of The Liaison Capitol Hill. We are thrilled to hear you enjoyed our extensive pillow menu, the sound pillow is my favorite!

I hope you got to experience all the amazing sites and monuments that are within a short walking distance from our idea Capitol Hill location. A great walk I enjoy doing from time to time is: Our property to the Capitol alongside the mall, to the Washington Monument, to the Lincoln and back! Try it next time you stay with us!

Please contact my office directly next time you come stay in Washington, DC, we'd love to welcome you back

All my best,
Claudia Eggspuhler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, North Carolina
Top Contributor
50 reviews 50 reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Great Boutique Hotel”
4 of 5 stars Reviewed 2 February 2012

Had a trip to DC and made this reservation blind through booking service. Must say I was very satisfied. First I commend the staff. the entire organization were helpful and plesant and ready to help with the smallest request. The rooms I had read were "small" but the room I had was plenty suited for one or two people. Nice furnishings and great shower. Down in the lobby is Art Smith's restaurant Art and Soul. A bit on the pricey side but if you have a chance for lunch it is a little more palatable. The location can't be beat if you are doing the tourist thing. Step out the door and there is a beautiful view of the Capital within an easy walk. You can reach the train station quickly with it only a few blocks away. A great stay in a very nice property.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Keepthosebagspacked for Washington DC
Ask Keepthosebagspacked about The Liaison Capitol Hill, An Affinia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiaisonCapitolHill, General Manager at The Liaison Capitol Hill, An Affinia Hotel, responded to this review
4 February 2012
Dear Keepthosebagspacked,

Thank you so much for calling The Liaison Capitol HIll a "Great Boutique Hotel." I am so happy to hear that you enjoyed your stay with us and that you found out staff to be helpful and pleasant. Customer service is our number one priority here, and I will share your kind words with everyone on the team.

I am glad that you got a lot of sightseeing done. We are lucky be so close to the Capitol. Hopefully you saw much of what Washington, DC has to offer.

I would love to welcome you back whenever you return to DC, whether it be for business or pleasure. Please feel free to reach out to me any time.

All the best,

Claudia Eggspuhler
General Manager
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Washington DC, District of Columbia
1 review
“What a fantastic BED !!!!!”
5 of 5 stars Reviewed 31 January 2012

We live just across the Potomac River in Alexandria ,VA my wife gave me a night out for Christmas . How Exciting !!!! We have a big family, so the kids will be babysitting each other , a neighbor slept over so this wouldn't end up on Jerry Springer this was an exciting gift dinner out and a cozy boutique hotlel the service was great the bed was amazing !!!!
Room service was excellent I had a great stay with The Liaison Capitol Hill

Dinner at Johnny Halfshell was not that great I was really not impressed but 10th floor Suite was Excellent !

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Erik T about The Liaison Capitol Hill, An Affinia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiaisonCapitolHill, General Manager at The Liaison Capitol Hill, An Affinia Hotel, responded to this review
4 February 2012
Dear Erik T,

It is great to hear that you had such a great stay with us at The Liaison Capitol Hill. We love stay-cations! What a great gift that you got from your wife.

I will be sure to pass along your compliments to our team here, especially the in-room dining servers.

Please reach out to me whenever you return to Washington, DC so that I can welcome you back to The Liaison. (I hope you tried our pillows!) Thank you for sharing your experience with other travelers on TripAdvisor.

Have a wonderful day.

Claudia Eggspuhler
General Manager
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Bronx, New York, United States
1 review
“I wish I could've stayed longer”
5 of 5 stars Reviewed 30 January 2012

We stayed 3 nights a week ago at this hotel with my wife and 9 month old baby girl, we had the best time, the hotel is walking distance from Union Station and all the museums, it was great, even the tour bus stops at the hotel to pick you up, It was great and convenient, Van greet us upon check in and also check us out and he was very nice and polite, Thank you!
The room was beautiful and always clean, we loved the amenities and we couldn't ask for anything else, if we ever go back to Washington DC we won't have to think where to stay no more.

Room Tip: upper floor if available
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Andres A about The Liaison Capitol Hill, An Affinia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiaisonCapitolHill, General Manager at The Liaison Capitol Hill, An Affinia Hotel, responded to this review
4 February 2012
Dear Andres A,

We wish you had stayed longer too! Thank you so much for all your great feedback. We have a wonderful team here at The Liaison, and I will pass along your compliments to Van. He is such an asset to us at the front desk.

I am glad that you, your wife, and daughter enjoyed the room and our central location in the heart of Washington, DC. I recently came to DC from Chicago, and I am discovering someplace new every day.

Please let me know whenever you return so that we can welcome you back. Thank you again for sharing your experience with us.

All the best,

Claudia Eggspuhler
General Manager
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Earth
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Underwhelmed”
3 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

I stayed here for one night in mid January 2012 for a meeting. I did arrive at the ridiculous hour of 8 am and, not surprisingly, had to wait for a room. I was given one within a couple of hours. Having read previous reviews, I asked for a renovated room, but don't think I got one. I will echo other reviewers' comments about the construction and elevators. While it never became a huge problem for me, it was kind of annoying, especially when one of the elevators was being held on the main floor to be unloaded of old furniture (which took several trips) and it did not allow you to call another elevator to the floor. The room (303) looked like it needed to be redone. It wasn't terrible, but if it had been redone it was getting beaten up very quickly. The bed had an odd slope to it and the bathroom just seemed a tad dingy. I think it was relatively clean, but certainly did not seem newly renovated. As I was going to bed, I noticed that the clock (which was unplugged when I arrived) had a blinking battery on it which continued to blink all night. It was not an i-phone dock but just a clock radio on which the alarm was rather hard to set. When I called to ask about other pillows to replace the feather or down ones in the room, the only thing they could offer was regular non-allergenic foam pillows. They worked, but I was disappointed not to be able to try one of the more 'exotic' pillow types. There were several outlets on the desk so I could charge all my devices at the same time. I also liked that in the bathroom they had dispensers of soap and such in the shower rather than masses of tiny bottles.
Service was just ok. The guys at the main desk were pretty nice and the concierge was somewhat helpful, except for finding transportation tot he airport. I told the bell/concierge desk that I need to get to the airport and would have to pay by credit card. She said they had a car service that would take credit and it would be around $70 dollars or so. I did think if it's a car service they have a relationship with, they should know the prices. But anyway, I was taken to the driver of one of these cars. When asked the price with credit he said $85. I said I thought it would be closer to $70 & he said it was a surcharge for credit cards. A 20% surcharge!! I felt lie I had been misled and would have been taken advantage of if I had not asked the driver the price before I got in the car.
My other main complaint was that in a couple of the meeting rooms (on the first floor) there was a very bad odor and loud noise. This started during our first session in those rooms and continued through the second morning session. It smelled like fuel and the sound was that of a very large engine or machinery of some kind. I developed a headache and nausea from the combination of the sound and the smell and I know I was not the only one it bothered. I was not the meeting organizer, so I don't know whether there was ever a reasonable explanation, but I was told by hotel staff that it was laundry machines. Either they decided not to stop the laundry even though they were getting reports of it bothering attendees, or that was not the real explanation.
It is possible I would stay here again if there was no construction, and I was given a renovated room. Except for the fact that the location is excellent, it would not be my first choice though.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by nosinAround for Washington DC
Ask nosinAround about The Liaison Capitol Hill, An Affinia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiaisonCapitolHill, General Manager at The Liaison Capitol Hill, An Affinia Hotel, responded to this review
4 February 2012
Dear nosinAround,

Thank you very much for telling us about your recent stay. It is with feedback like yours that we can constantly improve.

I would love to speak to you. Could you call my office at your convenience? I would love to hear more about your stay.

All the best,

Claudia Eggspuhler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about The Liaison Capitol Hill, An Affinia Hotel

415 New Jersey Avenue NW, Washington DC, DC 20001
Price range (per night):* INR8,304 - 23,574

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