We were really looking forward to our weekend in Akaroa. Unfortunately this was completely ruined by our stay at L'Hotel. Our room was directly over the main bar and when we arrived a live band was playing. We were assured by staff that the bar would wind down at 22:30-23:00, which we would have found acceptable, although the noise levels were such that you could hardly watch tv in the room, let alone sleep. The bar actually closed at 01:30am at which time we were finally able to get some sleep. We have complained to the hotel twice and requested a refund on the room which we paid for on arrival. They have not even had the courtesy to respond to our complaint, let alone address the issue of noise levels. The customer service provided by L'Hotel is completely unacceptable. With regards to the room itself, the accommodation is described as 'boutique' with full kitchen facilities. The room we had was motel standard rather than boutique and the 'full kitchen facilities' were a two ring hob, one frying pan and a medium size saucepan. The two dinner plates provided were tiny. Even if you did manage to cook a meal for two people you would struggle to serve it! Having said that the views were great and if you're looking for somewhere to party away until the small hours this could be the place for you. If you're looking for somewhere quieter do not book into L'Hotel. We would also advise you not to pay upfront as you are unlikely to even get a response let alone your money back if you are not happy with the accommodation. This place really spoiled our stay at Akaroa.
- l Hotel Akaroa
