For a 4 star hotel, I didn't expect much from this hotel. First of all, they seemed to have a problem understanding English. No matter whom I talked to, at any time of the day, often had to repeat several times to be understood - and I've traveled extensively and come to Hungary many times and never had this problem.
Secondly the level of service is "friendly incompetence". Meaning they are the nicest people on the planet, but they will tell you matter of factly they won't help you.
For one thing, they falsely advertise high speed internet in the rooms. This is if: 1) you bring an ethernet cable with you as they often run out of them in the lobby and 2.) if you do not plan on connecting to your work VPN / network. Now I don't know about you, but unlimited surfing of "google" is not my idea of high speed internet when I think of a business trip. It wouldn't be so bad if it was indicated at the beginning, but it WORKED the first day, and for some reason the days thereafter - they shut it off. First thought it was an IT issue, then they came back and said, "No, you cannot connect to your work..." which isn't true considering I did my first night.
Now you can go into the only place in the hotel with wireless... the lobby.. but you have to pay T-mobile prices (typically 7 eur for 1 hour and 15 eur for 24), and of course you need to make sure your battery lasts awhile as there are no plugs. So considering what you pay a night, and expecting "free internet", it's completely ridiculous.
Overall very dissapointed with this hotel. For a hotel that wishes to cater to business events in the off-season, they completely failed here.
Also - failed to clean my room 1 day. Never refilled the mini-bar. Even basics they get wrong.
Buffet is great, but other than the friendlyness... do not recommend. Perhaps I should have paid out of pocket for the massage and spa... might have relieved the stress this place created!!