We arrived at Krakonos for a 3 day skiing trip. We checked in and bought 3 day skiing passes at reception for CZK 3000.

However when we reached the room we were to receive a big disappointment. The room was both grimy and grim. The decor could perhaps be described as "Communist Chic" - paper thin towels, a shower in an alcove with a curtain to stop the water flying into the room, gaudy colours, prison-issue beds, a view out of the window of a pebble-dash wall, inadequate heating in the middle of winter, everything in the room scruffy, overused and depressing. The ambiance was of a hostel for the homeless; not that there is anything wrong with hostels for the homeless - but they don't claim 3 stars and charge 3 star prices.

We decided to put up with it, but an hour later we received news of a family illness meaning we had to return to Prague. We told reception we were only to stay one night and gave them our ski-passes for a refund.
They gave us CZK 200 back and confiscated the rest because "when you take something back to a shop you don't get your money back". They then demanded payment for two nights if we stayed for one night, the second night representing a cancellation fee (which was not at all laid out in their cancellation policy, but made up on the spot). We obviously were not willing to pay them even more and so we left and drove back to Prague through the darkness and snow.

This was a horrid experience, and we would advise all travellers to avoid this ghastly hotel.