During a business trip in Riga with a colleague we decide to rent a double room at hotel Forums the room was comfortable but was a bit small. Due the average cost per room being 45€ (not properly cheap for the quality of the rooms) I decide to move to a single room and have more privacy.
For my surprise once I got my new room that was completely different from the previous one with very old furniture and a bad smell. I went back at the reception and request for other room but was no rooms ready and the hotel manager said that she will take care of the bad smell. Once I return back in the afternoon the room was even more smelly my colleague who was just on transit to his room after stop by my room was completely annoyed at the bad smell coming from the drain and advise me to move room. We went together to the reception and he did the speech about a room move, and the manager refused and with a smile guarantee that she will take care of the issue. Once we return back from dinner the room was even more smelly and this time already attached to my clothes. I request my money back or a room move. The new receptionist said that she doesn't have single rooms and there is a price difference for a double room. I request for a solution for my problem, but she did not know at to do, I request for the manager on duty but the answer was that the manager was already at home. Without solutions I request a room move and to speak with the manager in the morning. Once i move room was also a little smell this time not so intense but during the night the intensity increase to a level I had to open the room window to refresh the room and let the cold air and snow come in to take the bad smell.
After a terrible night I went to the reception to speak with the manager but she completely ignore my bad experience and insist I will have to pay the difference for the room move.
My colleague and I even try to explain to the manager about the bad effect this may could have and that the answer we got back -"you have to understand our situation we will have to clean 2 rooms now and pay for the laundry, we cannot be responsible for the smell coming from the drain". I explain to the manager that I had a terrible night, my clothes are smelly and I will have some meetings and the money for the difference was not the problem I will pay. -So I paid for avoiding more discussion and I move hotel.
Ps. -I found out all the third floor smells, and there is more clients complaining about the same issue...
-The manager won she got the 7.5€ difference for the new room.
-I also like to mention the receptionists are very friendly and trying to give a good service shame the management did not take care of my problem and create an opportunity from the problem.
- Forums Hotel Riga
