Was here with my wife in january last year.
I usually don't book a stay at a upmarket hotel, but I got a nice deal - so why not.

Very nice hotel, rooms was splendid and the breakfast possibly one of the best I've had at a hotel!

The location is what I call perfect: not in the middle of old town (where it can be noisy), but as close to Old Town as you can be. Just walk through a park (5mins) and you are there. Also relatively closeness to train/bus station.
A Lido cafe just 50m up the street, resteurant Charleston is 2 blocks away. Bites Blues pub is 10mins walk away in the same street, Berga Basar just around the corner.

Basically everything is fine in this hotel. Location, room, service, breakfast, bar - all is up to expected standard for a business stay. However, for the prize charged at Radisson I get a much nicer stay in one of the smaller and much more personal hotels in Riga. Radisson does not add any extra touch or atmosphere to the stay. I may stay there again from convenience reasons, but otherwise not.

Few simple steps to improve your service quality and guest satisfaction:
> 1.Room service is 24 h.
> 2.Offering your guests assistance with the luggage but not just staying and waiting guests will ask for assistance themselves.
> 3.Hire enough staff,to substitute sick/vacation employees(THERE WAS NO BELLMAN ON DUTY WHEN WE WERE CHECKING OUT ON 11/12 AND THERE WERE NO MEN TO HELP US WITH THE LUGGAGE,ONLY LADIES WERE ON DUTY).
> 4.Printing the information bill upon c/out before charging the card(NO INFORMATION BILL WAS PRINTED,WE WERE ONLY TOLD THE AMOUNT,WHICH WE DO NOT REALIZE COMING FROM).
> 5.Making turn down service.
> 6.Motivating your FD staff - they are the business card of the hotel.(IT SHOULD ATTRACT AND NOT MAKING YOU THINK THAT QUESTION OR SERVICE THAT YOU ASKED IS VERY COMPLICATED AND NOT WELCOMED)
> 7.Making some concierge service training for FD(THEY SIMPLY HAD NO ANSWER WHEN WE ASKED ABOUT 24 HOURS RESTAURANT IN THE CITY AS YOUR ROOM SERVICE IS NOT OPERATING,LATER WE FOUND ONE IN THE OLD CITY, AND I AM SURE THERE ARE MORE IN THE CITY).
> 8.Making your staff love their job and offer your services.(WE WERE INFORMED THAT FD CAN ORGANIZE PIZZA DELIVERY INSTEAD OF ROOM SERVICE,SO WHEN WE RETURNED IN THE MORNING AND ASKED ANOTHER LADY AT FD IS THERE A POSSIBILITY TO EAT SOMETHING,THEY SAID DIRECTLY NO.SO WE SAID "WE HEARD THAT WE CAN ORDER A PIZZA...","OH!YES YOU CAN...BUT IT TAKES 1.5 HOURS TO DELIVER IT HERE ETC...." "PLEASE DELIVER IT AS SOON AS POSSIBLE"- FINALLY WE BEGGED SOMETHING TO EAT.IS THAT NORMAL THAT GUESTS SHOULD ASK ALMOST "PLEASE FEED US, WE ARE REALLY DYING OF STARVING???)
>
> Those above are only bed occasions,but they were coming along with positive(DESIGN AND LOCATION ARE NO COMMENTS - PERFECT AND THE ROOM UPGRADE AND HSKP SERVICE ARE VERY MUCH APPRECIATED), so all in all we have enjoyed our stay,but this might just because we trying not focus our attention on minuses and disadvantages.And we would like to say thank you to all the staff for your warm smiles and kindness provided!Think that this above is a mystery guest report to the management. :) May be when the real mystery guest will arrive to your hotel with inspection from head office you will not have these disadvantages. :)
>
> And why everybody are blaming bathroom design??we wanted to say that it is marvellous! If you are sleeping in the same bed with the person so why you should shy her/him? :)
>
> Always at your service I remain,
> Kletanin Sergey
> Assistant Front Office Manager
> Mamaison All-Suites Spa Hotel Pokrovka Moscow

We booked this room through the points system, with points we had saved and it was fantastic, especially to think it was a reward room. Location is excellent, just a stroll from the Old Town where we went to the Xmas Markets, etc. Couldn't fault the hotel in any way at all.