Our family including two small children stayed at this hotel for 6 nights. We asked the hotel to wash two shopping carrier bags of laundry for us which in England would cost about £15 to wash and dry. The bill came to 18,500.00 HUF about £53! more than the clothes were worth. We questioned this bill, as their laundry list was cheaper than the hotel we used in Budapest, but the Budapest hotel's total bill was half the price. It turned out that they had added 25% extra clothes on our bill that we had never given them. We also paid for another person's clothes! The manager refused to sort the matter out and we left feeling ripped off.We were never recompensed. Beware of the restaurant in the hotel if you eat there in the evening. The waiters were lovely and the food good but we were overbilled on the drinks at least on one occassion. Also we paid for extra services at the reception. Often the receptionist would go on the phone while dealing with you and so we didn't get receipts off them. They then would demand the payement again later in the afternoon after paying the bill in the morning!! The beds were very hard and the buffet breakfast was the worst we had tried in all the hotels we had stayed. Avoid this hotel!