We would like just to leave the following information.
We had a very nice stay in your hotel, hotel with a good price vs quality, good breakfast,etc..
On our departure day, we have ordered a taxi from the official airport company. When I asked for the return reservation, it was first not possible, because not the same company as the hotel is working with. As a hotel you need to serve the customer and not think only about the commission !!! After a while the concierge took over and he would do the necessary. Big was our surprise when in the evening not the official taxi company had been reserved, with already some discussions with the taxi driver before leaving, because of course not possible at the agreed rate. Finally he accepted to drive us to the airport at the agreed rate. In the taxi we were asked if we needed to be at terminal 1 or 2, as no indications were given on our tickets, we informed the taxi driver that we were flying with SN Airlines to Brussels. The taxi dropped us off at terminal 1. When entering the airport, we understood that he did not drive us to the correct terminal. Luckely we still had our Budapest Card with us and we could take the bus between the two terminals for free.
I am working myself in a hotel in Brussels and such situations are not accepted. You have chosen for your commission with the taxi company, but you lost a client. Trust is very important and you need to know that there are enough hotels in Budapest with a good price quality.
I hope this may be a lesson.
Regards, Ronny
Room Tip: We were on the 8th floor and it is really quiet.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 January 2012
Dear Ronny V!
Thank you for choosing Hotel Erzsébet City Center for your stay in Budapest and saying that you had a very nice stay in our hotel and you liked our price vs quality and found our buffet breakfast good.
We are really sorry for your inconveniences with the taxi company, we will immediately check up on the practice of taxi ordering in our hotel. I hope you will give our hotel and our front office another chance to make it right to you.
Despite this situation I hope you had a really great time in Budapest and you had the chance to visit most of the sights thanks to our central location.
Kind regards,
Orsolya Stiller
Sales Representative
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC