Arrived today, booked a privilege room which was advertised on Accor's website as "higher level of accomodation with extra features etc". To be honest, the only reason to choose it was that (as on website) it had a balcony and it was larger than standard room.
First of all, the balcony's door is almost broken. Ok, the staff member said they'll change the room tomorrow. But the room itself turned out to be exactly the same as standard (which they''ve also shown us). There is actually one larger room, but it's just one on the floor. All other privilege rooms are of the same size as standard. The only difference you get is the bathrobes and slippers (which were delivered only on request). Towels are old, double bed is actually two beds put together (which is not DOUBLE bed, to my opinion), free wi-fi is sloooooow.
I can't say that I'm extremely disappointed, but if I knew all of this before making a reservation, I'd prefer standard room. It's cheaper and makes no difference. By the way, I paid the same price for privilege room as could've paid for standard room at Marriott. The reason was "ok, Marriott is five star, but there I get on of a hundred similar rooms, while here I get best room in the hotel". Not true,
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 May 2011
Dear Thefall,
We appreciate your valuable comment.
We are sorry that the Privilege room have not met your expectations. You have to know, we have more type (eg. with or without balcony, for 2 or 3 person, different bathrooms) & size of Privilege rooms. „Privilege” chategory guarantees the extra services including coffee & tea making facilities in the room, and the extra -10% discount from the listed services of the hotel.
Best regards,
Richard Siklósi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
