Great location close to subway and train station as well as trams and also a supermarket. Perfect proximity for relatives we were visiting. Room cleaning was always to a high standard. View of the castle district was beautiful. Food ordered for room service was good quality and for the price, quite good quantity.
I would like to see the hotel reinstall gym facilities.
Unfortunately as we stayed over the New Year period on a few nights we were kept awake by noisy neighbours 2 doors down. We only complained on 1 night, around 1:30am, and after several calls to reception and being told someone was already on our floor to address it, the noise continued until 3:00. Noise was to be expected around New Year's however hotel staff could have responded better and been honest if they were not willing to talk to the other guests.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 March 2012
Dear Valued Guest,
I very much appreciate that you took the time to post your comments and thank you for choosing Mercure Budapest Buda for your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems as well and prevent future occurrence.
We appreciate your nice comments regarding cleanliness of your room and food ordered for room service, I will share them with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We hope to have an opportunity to welcome you to our hotel in the near future.
Best regards,
Aniko Nagy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC