I spent 5 nights (from Sunday to Friday) with a corporate rate. The check in was quick and good , plus I was glad to find out the WIFI was complementary because of my rate. However, I had to ask for a voucher every day, because it only lasted 24 hours. I went up to my room (1306), which I found nice and spacious. However, I found it odd to have a twin room as i was staying alone. Nevertheless, I didn't mention anything during my stay as I don't usually complain.
As it was late, I decided to have a quick bite in the bar area. Although it was empty, the lady who served me was very nice and recommended the me club sandwich, which it was delicious. The next morning I had a lovely buffet breakfast. Until then everything was going pretty good.
Then I went to reception to ask for a new voucher for the comp internet. I was asked to pay (I can't remember how much). When I told the receptionist that I was told it was free on check in the previous night, his answer was "Was I here last night?" Seriously, I found him very rude and abrupt. The next 3 mornings the breakfast was bad as they didn't have the buffet because the hotel was quite empty. Also, every day I had to ask for the WIFI voucher I had to sign a paper and the receptionist seem bothered about it.
The place over all is nice but old, the staff could be more smily. they seem to have been working there forever and forgot about customer satisfaction!
