I spent New Year here. For a 5-star expectations were high. The hotel was beautifully decorated for the holidays. A little far from downtown, but are sufficient means of transport and are coming to established interval to make a small walk up to the desired location. Breakfast is not very diversified, not up to standards of a 5-star hotel and it's expensive. Do not narrate the New Year meal. Expensive and not so good. The cookies or even cake were not too good. The rooms are quite large, clean and nicely furnished. The bathrooms are tiny. In the five days we stayed in this hotel as were surprised to see that sometimes towels smelled of food, others looked like after a war (with many holes). Shampoo and shower gel
are strictly for one person, not two. Good luck with spa. Here you can relax (sauna, jacuzzi, swimming pool, gym). I do not recommend this hotel. To eat something in the area and until a late hour there is a good restaurant (is called Kehl Vendeglo) behind the hotel, on a parallel street.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 January 2012
Dear Madam,
Thank you for recently staying with us at the Ramada Plaza Budapest. We value each guest, as we know that you have a choice when deciding where to stay while here in Budapest on pleasure.
We are extremely pleased that you highlighted on the magnificence of the room and thank you for your kind comments in regard to our spa area.
I deeply regret to learn that you were not entirely satisfied with our service, regarding to the meal and towels. Please accept my apology for the inconveniences that you have suffered during the New Year dinner and breakfast. Please be assured that I have already followed up with the people in charge during your stay to avoid same incidents in the future.
In the hope that you will give a second chance and we will have the opportunity of welcoming you back to the Ramada Plaza Budapest in the not too distant future, we remain with our best regards,
Gabor Nemes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC