We stayed in the hotel for 2 nights... just about do-able. To start with, Hungary is very hot in the summer (30-35 degrees) and the rooms have no air-conditioning. We tried to book a family room, first, through an accomodation website. Later, we also called the hotel, just to confirm the booking. We were convinced to delete our booking with the website and go direct (because of the commission??) We have three, small boys, which we told them about. They gave us a more expensive price, but were reassured that it accomodates our family no bother. Not true!! Thank God, we got adjacent rooms, which we were told, we were lucky to get. The rooms had two single beds pushed together, each. When we rang reception, we were told that reservation won't be back before the following morning and they can't do anything for us. We were also told that we were lucky to get adjacent rooms, as it is not a standard at family bookings and there is no point complaining, because all their rooms are the same size. Eventually, they put a fold-out bed in, which only barely fit into the room. The staff is very unfriendly, generally. At one stage one of the waiters rolled his eyes at my husband, because he dared to call him to make an order. On arrival, we were told that we were too early and check-in was only from 2 PM. We were after a long journey with children, that were very tired. As I was sitting waiting, I noticed the receptionist handing keys over to two, German couples that were just checking-in. I went up to reception again, asking if any of our rooms were ready (we had three rooms booked, altogether). The receptionist made a phone call and told me that he can give me only one of the keys. At this time, it was 1.45 PM!!!!!! Upon departure the accomodation staff stormed in on us twice, before 10 AM, checking if they could start cleaning our room. I definitely would not recommend this hotel to a friend and will look for another option the next time we return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 August 2011
Dear Gast!
Thank you for your review regarding your stay with us at the Hotel Annabella. Every feedback is really important for us. Firstly I would like to apologise for the misunderstanding during the booking process. As you mentioned you were with three small children and would like to book a family room. Of course we offer for families family room, with extra charge. But on the websites it is not possible to book a family room, because we do not have a lot. That is why you were called by the hotel, to offer for you a family room.
Please, let me share some additional information about the hotel. In all official hoteldescriptions can be read the check-in/out times: check-in FROM 14:00, check-out TILL 11:00. Of course if the rooms or one of the rooms are already ready, we get the key immediately. Guest in general would like to get to room earlier and stay longer, and it can results in wait for the next coming guest.
We hope in your understanding and even hope to have the opportunity to welcome you back at the hotel.
Best regards,
Orsolya Mayer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC