I booked this hotel about 2 weeks before we needed to be in Warsaw (after researching ) for one night for myself, wife and 17 month old toddler. I booked the Deluxe room, supposedly much larger and with a King bed (along with baby cot ) along with breakfast for all of us.
I emailed the hotel about a week before our stay requesting an early check in as our toddler will be having his nap at noon. Eventually I had to ring and ask, and it was granted ( a reply email also granted us early check in a few days later).
We arrived and was looking forward to just checking in and relaxing after a long train ride with the little one and there seemed to be mass confusion.
The last at reception said there were no Seluxe rooms and we had to wait for a standard room. We explained that we had paid for a Deluxe, and she then gave us a key and said "room only ,no breakfast".
We again explained and sorted out the breakfast debacle , as we paid extra for it.
We arrived at our room to find a small, dated piece with 2 single beds, not cot. Our Toddler was started to get really tired and grumpy. We rang and were told another room was being cleaned for us. We waited another 1 and a half hours for anything to happen and finally I demanded to look at other rooms, we found another , same size with 2 single beds pushe together. We couldn't be bothered anymore and agreed to take it. I went back to get all our stuff in the old room and jumped for a toilet break and found pubes all around the toilet seat. That was the final straw.
Actually the final straw was in the new room no complimentary tea and coffee or more importantly for us with a baby no kettle!
Everything is very dated in the rooms and our non smoking room stinks of cigarettes in the bathroom.
What a dump !
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC