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Sheraton Warsaw Hotel – reviews, photos

5.0 of 5
Ul. B. Prusa 2, Warsaw 00-493, Poland
Hotel amenities
Sheraton Warsaw Hotel
Ranked #6 of 104 hotels in Warsaw
4.5 of 5 stars 341 Reviews
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341 reviews from our community

What travellers say about this hotel
  • Old town(15)
  • Very good(14)
  • Room service(4)
  • Breakfast buffet(4)
  • Business trip(4)
  • Club lounge(4)
  • Oriental restaurant(3)
  • City center(3)
Traveller rating
    207
    110
    19
    3
    2
Only show reviews for Family (17) | Couples (45) | Business (113)
Date Rating
London, United Kingdom
Contributor
16 reviews 16 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Disappointing”
2 of 5 stars Reviewed 13 February 2012

I stayed at the Sheraton, Warsaw for business. Despite confirming at check-in that the room was non-smoking, the room I was given was quite obviously a smoking room. After requesting a different room, I was told that no other non-smoking rooms were available with king-sized beds. After a long wait I was given another room, much shabbier decor-wise than the first, but non-smoking and with a king-sized bed. Unfortunately, the overhead shower didn't work, so I had to use the hand-held. I did complain to the front desk but nothing was done about it. As someone who travels to Warsaw for business a few times a month, I'm well aware of the numerous alternatives to the Sheraton; this hotel would not be my first choice.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask David G about Sheraton Warsaw Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Artur Zawadzki, Manager at Sheraton Warsaw Hotel, responded to this review
15 February 2012
Dear Guest,
I would like to thank you for your valuable time spent to write this review and for alerting us about inconvenience you have faced during your recent stay in our hotel.
Supported by numerous other guests reviews available on TripAdvisor rating our hotel as "Excellent", "One of the best in Warsaw" or "Great" I will state that your experience was definitely not our standard but just an accident for which I am very sorry.
I am aware that my Front Office Manager was already in contact with your secretary offering adequate compensation for this incidental experience which has been accepted and I am glad that we will have a chance to prove to you during your next stay with us that we are the best hotel in town.
Best regards from Warsaw
Artur Zawadzki
Executive Assistant Manager
Sheraton Warsaw Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Senior Contributor
36 reviews 36 reviews
Reviews in 25 cities Reviews in 25 cities
49 helpful votes 49 helpful votes
“Great location, ver comfortable hotel”
4 of 5 stars Reviewed 11 February 2012

Located in the heart of Warsaw, very convenient to shops and restaurants. The staff is exceptional and make your stay very comfortable. Front desk took their time to explain everything and treat their guests as royalty. The bar, with a live band, is world class and their Asian/Fusion restaurant is exceptional. Rooms are very comfortable and noise-free! I would highly recommend this hotel for business travelers. Thank you and well-done!

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TheDiplomats about Sheraton Warsaw Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Excellent stay”
4 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

I was here for work, and have previously stayed here. The service is excellent! They have an excellent breakfast buffet (extra cost) but it's definitely well worth it! The public gym downstairs can also be used by the hotel guests, they have classes as well as a number of machines (treadmills, elliptical, etc)- it's open between 6am-10pm. The location is great- about a 10 minute walk to restaurants/shops going towards Old Town. There is a great business center with 4 computers and a printer you can use. Internet has a charge, but you can also use the wi-fi that is in the lounge/bar area.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Evi765 about Sheraton Warsaw Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
World
Senior Contributor
28 reviews 28 reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“Great Hotel in Warsaw”
5 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

We loved this hotel. Stayed there end of December 2011 at the invitation of our closest friends. It was quiet in there, with most of important busy people out for a holiday break, and it was great. Loved the restaurant, location and the rooms. Everything was exceptionally good. The preferred guest status holders have access to the club lounge on the top which offers quite a large choice of drinks and some snacks. This was a pleasant surprise. Would definitely love to stay there again.

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask solange_phd about Sheraton Warsaw Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Artur Zawadzki, Manager at Sheraton Warsaw Hotel, responded to this review
3 February 2012
Dear Guest,
There is no beter reward for us - hoteliers than so positive note about our hotel and the services we are providing as you have just shared on Trip Advisor about Sheraton Warsaw Hotel. I would like to thank you for this believing I will have a chance to welcome you back personally in our hotel on your return to Warsaw in the future.

Artur Zawadzki
Executive Assistant Manager
Sheraton Warsaw Hotel
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Olney, Maryland
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Good hotel in Warsaw”
4 of 5 stars Reviewed 28 January 2012

We enjoyed our stay at Sheraton Warsaw. Service was attentive and personalized.I used my spg points to upgrade to Executive Floor. It was worth it.

  • Stayed August 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TravelerFr0mMaryland about Sheraton Warsaw Hotel
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Artur Zawadzki, Manager at Sheraton Warsaw Hotel, responded to this review
30 January 2012
Dear Guest, I would like to thank you for your stay in Sheraton Warsaw hotel and for sharing on Trip advisor your positive notes. I am glad you have enjoyed Sheraton Warsaw's Executive Club floor experience and attentive service of our associates. I am sure my Team will be happy when I will share your review with them and we will be all waiting to serve you again when your next trip will bring you to Warsaw next time
All the best from Warsaw
Artur Zawadzki
Executive Assistant Manager
Sheraton Warsaw Hotel
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Additional Information about Sheraton Warsaw Hotel

  • Sheraton Warsaw
  • Warsaw Sheraton
Address: Ul. B. Prusa 2, Warsaw 00-493, Poland
Price range (per night):* INR3,921 - 24,308

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