I stayed at the Sheraton, Warsaw for business. Despite confirming at check-in that the room was non-smoking, the room I was given was quite obviously a smoking room. After requesting a different room, I was told that no other non-smoking rooms were available with king-sized beds. After a long wait I was given another room, much shabbier decor-wise than the first, but non-smoking and with a king-sized bed. Unfortunately, the overhead shower didn't work, so I had to use the hand-held. I did complain to the front desk but nothing was done about it. As someone who travels to Warsaw for business a few times a month, I'm well aware of the numerous alternatives to the Sheraton; this hotel would not be my first choice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 February 2012
Dear Guest,
I would like to thank you for your valuable time spent to write this review and for alerting us about inconvenience you have faced during your recent stay in our hotel.
Supported by numerous other guests reviews available on TripAdvisor rating our hotel as "Excellent", "One of the best in Warsaw" or "Great" I will state that your experience was definitely not our standard but just an accident for which I am very sorry.
I am aware that my Front Office Manager was already in contact with your secretary offering adequate compensation for this incidental experience which has been accepted and I am glad that we will have a chance to prove to you during your next stay with us that we are the best hotel in town.
Best regards from Warsaw
Artur Zawadzki
Executive Assistant Manager
Sheraton Warsaw Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC