Staff friendliness made a huge difference in comparison with other holiday inns
Everything worked well and very prompt service
Only disadvantage : wireless internet was NOT for free
Trying to find right channels on TV a bit cumbersome
Towels though a bit old century - not very soft either

There were several issues that irritated me within astay in the hotel. First eventhough a higher price nothing was included - breakfast and internet connection neither. As mentioned Internet connection was paid but unstable and did not work properly. Long, long queques in the reception. Once you wait 10 minutes you get information that you can't pay you bill breakfast included because you were not on breakfast yet and the system doesn't allow to add it. So you go for a breakfast and then stay even twice longer time in the queque to reception. The offer for a cup of coffee can't help the situation. Beside that breakfast was very good as well as kind and still positive receptionist. Nice they had several types of pillow to sleep you better but I also had a hole in the bed-clothes.

I thought it would be better..... Hotel is placed in center and quite good, taking into consideration Zloty Terrasy trade center and Central Railway Station. Price for rooms is OK.
From the other hand now 3 high skyscrapes surround it (hotel is just 6-floor hight), and it seems like hotel is hidden and not looks reasonable (as it is not new hotel - it also decrease my grade). Construction is everywhere outside the hotel. Noisy quite a bit.
Talking about hotel itself - well, the rooms (standards at least) are cleen and looks fine (not new but good anyway). Pдease do not expect for some extras like iron, bath accessories (except liquide soap and towels) and hairbrushes. NOTHING! But you have safe and kettle (koffee and tea, sugar added of course), and LCD TV. Even no sparkling water in the room.
It is not the case for hotel with world brandname for nickel-and-diming.
The second minus is the restaurant/breakfast.
We had breakfasts, dinners and suppers and I am dissapointed with low and slow service (main course we were waiting for 45 minutes!!!!!!! Though there was nothing special just salmon). The a la carte menu for all day is poor and breakfast cannot pretend to be good due to that. And coffee mashines had only 2-3 options of 8 (!!) How it can be? Even no cappucino. Management should visit nearby hotels like Polonia Palace or Novotel to find how it is to have proper food service!
Every morning in conference room the temperature was like in refrigerator. For what?
Total we have: rooms have mark 4; food service - 3, conference support - 4-. Average 3++.
It should be better!

The rooms have improved quite a lot. I was impressed with the upgrades, as even the lobby was renovated. The internet was just 'ok'. Like any wireless network, it was very slow. Expensive and over-crowded, the breakfast is still not worth it. Save yourself the trouble of long lines and money by going across the street to the Carrefour supermarket. You will spend about 70 złoty on some groceries that will last all week that are quick 'American style' fixes for a traveler on the go.