Visiting Lublin on an overnight trip from Warsaw with the main intention of seeing Majdanek Camp. Property looked nice inside and out. Great location. Was able to park for free outside on the street.
There was little correct information provided by front desk staff, and when we went to get massages, the masseuse could not be located. Finally they gained communication with him, and it seemed a massage was not possible because there was only one on duty, so they were suggesting we go to another place. Meanwhile, there was a cancellation at the hotel spa, so my wife took the time and had her massage. For a 4-star property, the service and attenetion was severly lacking. The room rate was acceptable, but staff performance and the lack of organization for the spa services did not make our stay as it should be.
- Grand Hotel Lublin
