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Mercure Kasprowy Zakopane – reviews, photos

3.0 of 5
Szymaszkowa St. bn, Zakopane 34-500, Poland
Hotel amenities
Mercure Kasprowy Zakopane
Mercure Kasprowy Zakopane
Mercure Kasprowy Zakopane
Mercure Kasprowy Zakopane
Mercure Kasprowy Zakopane
Mercure Kasprowy Zakopane
Ranked #5 of 44 hotels in Zakopane
4.0 of 5 stars 53 Reviews
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53 reviews from our community

    Trip type
Traveller rating
    17
    26
    7
    2
    1
Date Rating
SWINDON
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Perfect location , stunning views.”
4 of 5 stars Reviewed 1 March 2011
1
person found this review helpful

Stayed here for a week for a ski trip with my wife and 10 yr old son , Couldn't have been a better location . Hotel facilities were excellent for the price, the hotel has it's own ski rental and locker room , just a few metres from the slopes and ski straight back to the hotel afterwards. Great views over the Tatras mountains and a 15 minute walk to Krupowki in the evening. Buffet breakfast was far better than expected and bar prices reasonable. All in all highly reccommended for a beginners ski holiday..

  • Stayed February 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask DGRIBBO about Mercure Kasprowy Zakopane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Campagno Philippe, General Manager at Mercure Kasprowy Zakopane, responded to this review
9 March 2011
Dear Madam,Sir,

I did very much appreciate your comments about your stay in Zakopane at Mercure Kasprowy.

I will present your comment, to my team, during our next meeting. Your feedback will be an encouragement to all of us to continue to improve our quality of product and services.

Thank you very much for sharing your experience and we hope your next visit will be as pleasant as the last one.

Sincerely,

Philippe Campagno
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warschau
Senior Contributor
21 reviews 21 reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
“My favorite hotel in Zakopane”
5 of 5 stars Reviewed 31 January 2011

The main advantage of this hotel is that there is a pretty long slope with a ski lift adjacent to the property. This makes Kasprowy the preferred hotel of many intermediate skiers. The downside is that the main attractions that the city has to offer and the more advanced ski slopes are far away, and you have to take either a bus (there is a hotel bus that runs every hour - roughly 1 euro per person one way) or take your own car, alternatively a taxi. There are a few restaurants within the premises of the hotel, but if you're looking for the best ones, and trust me the food is just phenomenal in Zakopane, you will have to get to the center of town. The rooms are nicely furnished, some overlooking the mountains, and there is a swimming pool and a finnish sauna onsite. The hotel features everything you need during an awesome winter holiday. I can absolutely recommend this hotel!

  • Stayed December 2010, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Campagno Philippe, General Manager at Mercure Kasprowy Zakopane, responded to this review
2 February 2011
Dear Sir, Madam,

I appreciate your comments regarding your stay in my hotel in Zakopane. It is always a pleasure to receive positive feedback from our guests.

during my next meeting with my staff, I will share your comments about hotel and services. As we are continuously working on improvment of quality and services, your feedback will be an encouragement for all of hotel staff.

I would like to thanks you for sharing your experience with us, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Philippe Campagno
General Manager
Mercure Kasprowy Zakopane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
loosdrecht
1 review
1 helpful vote 1 helpful vote
“family from holland and poland”
5 of 5 stars Reviewed 23 January 2011
1
person found this review helpful

  • Stayed January 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Campagno Philippe, General Manager at Mercure Kasprowy Zakopane, responded to this review
2 February 2011
Dear Sir, Madam,

Thank you very much for your positive and constructive comments regarding your stay at the Mercure Kasprowy Zakopane. I do appreciate it.

During my next meeting with my staff, I will share your comments. I'm sure that this feedback will serve as an commitment to all our staff, as we always and permently work to improve the quality of our service. I can already write you, that the Wifi internet access in hotel room, is plan for this year, so I hope that during your next visit in our hotel, you will be able to enjoy this new service.

Thank you again for sharing your experience with us, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Philippe Campagno
General Manager
Mercure Kasprowy Zakopane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Posted by an Accorhotels.com traveller
Waerszawa,Poland
1 review
“Need new bed mattresses in the rooms!”
4 of 5 stars Reviewed 20 January 2011

  • Stayed January 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Campagno Philippe, General Manager at Mercure Kasprowy Zakopane, responded to this review
2 February 2011
Dear Sir, Madam,

I very much appreciate your comments regarding your stay in my hotel. It is always a pleasure and constructuve to receive positive feedback.
I will share your comments with my team, during our next meeting. I am sure that this feedback will serve as an encouragement to all of our staff as we always strive to permently improve the quality of our service. I did appreciate your comment about the bed mattresses, and I will take it in consideration in our futur plan of modernisation of the hotel.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Philippe Campagno
General Manager
Mercure Kasprowy Zakopane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Posted by an Accorhotels.com traveller
Moscow
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“too expensive for this quality”
3 of 5 stars Reviewed 10 January 2011
1
person found this review helpful

too crowded, food is not very good, problems with parking, far from the center of Zakopane

  • Stayed December 2010, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Campagno Philippe, General Manager at Mercure Kasprowy Zakopane, responded to this review
2 February 2011
Dear Sir, Madam,

Thank you for taking time to tell us about your experience at the Mercure Kasprowy Zakopane. I am sorry that your experience did not meet your expectations: please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer: therefore your feedback is very important to us. I already asked for organision of a meeting with hotel's manager, specialy dedicated on parking organisation. We also checked our breakfast and buffet, and I decide to send for a training, few members of the kitchen staff, in order to provide more innovation on buffet.
We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near futur.

Sincerely,

Philippe Campagno
General Manager
mercure Kasprowy Zakopane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Mercure Kasprowy Zakopane

  • Accor Kasprowy Zakopane
Address: Szymaszkowa St. bn, Zakopane 34-500, Poland
Price range (per night):* INR3,845 - 5,852

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