It was very nice and relaxing time. But there was only first day when we get there the horrible smelt welcome us in the room, not good first impression. Air condition didint help it comes from toilet pipes. We ask for cleaning and the room service did their best. Smel gone but every day in the evening yoou may fell the same not so intensive as on the first day but still unplesant.
Apart from that was ok, Service nice and frendly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 June 2011
I would like to thank you for review the Ibis Zabrze Hotel.
I am very happy that you are satisfied with the service provided by our staff as well as with the location of our hotel.
I am really very sorry that there was same inconveniences connected with our temporary pipe problems and the bad smell in the room but I would like to ensure you that we will do our best to improve our products and services to meet acceptance of our customers. I would like to assure you that I also will share your comments with our team.
I sincerely invite you to our hotel again, I would be delighted to see you among our Guests during your next stay in Zabrze.
Yours faithfully,
Monika Michalek
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC