I have stayed here twice, both times the service has been excellent. However there was quite a difference between the locations of the hostels. The first time I stayed in the main building (on Starowiślna) and I have no complaints there. Everything was just as I would have wanted it.

On my second visit though, we were in the second building (on Wrzesińska). Now it was clean and any staff that I met were very friendly, spoke good English and were happy to help. However the room location isn't ideal. It's down a little street which could be unsettling for someone by themselves coming back. Once inside the close there was no signage as to where the hostel was (2nd floor it turns out). Once inside the room was much bigger than the first building and it has sattelite TV so that was great. There was no internet available in the room though. Also breakfast is only served in the other building so it meant a 5 minute walk round the streets first thing in the morning if you want breakfast.

I would still return, although in future I will be asking to stay in the main building.

We stayed at the Free Hostel in Krakow for one night at the end of our mission trip. Staff were extremely friendly. Price was very reasonable. Rooms were clean, beds were comfortable, and, the location is good (short walk south of old town). I would strongly recommend, especially given the price advantage over other hotels in Krakow.

Staff was excellent. Very clean room with excellent shower. Convinient location, close to the centre of the city. The drawback is that it's very noisy from trams outside in the morning.