The hotel arranged a taxi for us at a charge of approx £16, which was waiting for us when we arrived at the airport, and saved us time and hassle. From the moment we arrived at the hotel, we were impressed by the warmth and personal customer service that we experienced. We arrived early morning and were offered breakfast on arrival. We sat and had a leisurely breakfast of cold meats, cheeses, cereals, fruit, rolls, pastries, yogurts, etc, etc, very good quality and variety. By the time we had breakfast our rooms were ready, It was my sisters sixtieth birthday and she had been upgraded to a suite. My husband and I had the room number 5, which had the beautiful round window, the hotel was well heated and very warm and cozy. I think that all the rooms would be lovely. The position is perfect for a weekend as 5 mins walk to old town, which is the main area to visit, and arrange tours from. The hotel staff can book tours for you and provide tourist information, they also reccomended a most enjoyable restuarent, which I would also reccomend called the Miod MalIIina(Honey Raspberry). If I went to Krakow again, I would not want to stay anywhere else. Nothing is too much trouble for them.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC