Travelled on a three night city break to Krakow in December and stayed at this hotel on a bed and breakfast basis.

Great location for exploring the city, being just a few minutes walk from the Old Town and the Rynek Glowny (Main Market Square). There are plenty of very good cafes, restaurants and bars in the Old Town to be enjoyed in the evening. Wawel Hill and Kazimierz are all within walking distance, less than 20-30 mins at a leisurely pace.

The hotel itself was extremely clean and the room was very comfortable, as one would expect from this standard of Holiday Inn. Breakfast in the hotel restaurant was very good with plenty of variety.

I found all the hotel staff to be courteous and professional throughout our stay. If time permits, I would recommend booking a trip to Auschwitz-Birkenau State Museum through the hotel reception. An extremely moving day, but a trip I felt compelled to do.

If travelling to Krakow again, I would have no hesitation in staying at this hotel once more.

The newly renovated Holiday Inn Center Krakow is a perfect location for visiting the city or doing business in style and in a comfortable place. Just a few meters from the south entrance of beautiful old city center the Holiday Inn is using an old building that really fits perfectly the historic surroundings. But expect only the best from the inside; the lobby is not huge but still is roomy enough to welcome you, staff is absolutely friendly, attentive and helpful in any situation. The rooms are spacious and well organized with brand new classy furniture. There is a small parking lot in front of the hotel but hosts only 5 to 8 cars, ask for help, there is another parking lot nearby.
The executive small suites are fully equipped and the WI FI is available in the lobby while in the cable is ready in the rooms (both free of charge). definitely a perfect choice. Price is a little high for Polish standards but the location deserves it totally. Enjoy!

As a family of four we stayed here for 5 nights at the begining of January.
This is a bland disappointing hotel.
Overall cleanliness was of a high standard .Interaction with all non front desk staff was also pleasant. The front desk staff however were rude, disinterested and misformed .
We particulary disliked the 'hawkers' that hung around the lobby touting for buisness, the hotel were well aware of this practice and at times we felt harassed by them.
We were given incorrect information on Schindlers Factory, assured it was opened and told it was too far to walk. We got a taxi there , it was shut and when we visited the next day, sure it was a 20 minute walk but not a difficult one.
I pleasantly informed the concierge on our return that the museum was shut, she then proceeded to shut at me that she had not in fact given us any information on the museum. This was 20 mins later so obviously she had a twin!
Priority Club membership meant zero in this extablishment.
Breakfast had a good variety but way too expensive. The hotel opposite had breakfast of equal quality at less than half the price.
This is rated as a 5 star but how that is calculated is a little of a mystery to us.
Restaurant was shut for dinner during our stay, you get get food in the bar area but given the inflated prices we opted to eat out.
Krakow however is a wonderful city which we thoroughly enjoyed.
Just opt for a different hotel. This was the only place in our 5 day stay were we en-counterd rude staff, everything else we did was without vault

Not sure why this is considered a 5 star hotel (if it still is) but anyway.....I digress. Hotel is clean, comfortable and in a very good location. Close to everything. My rate was around 80 Euros a night, which did not include breakfast but there are a bunch of good and cheap cafes around. There may be cheaper hotels or fancier ones, but this was perfect for a short stay.