When we arrived at Hotel Classic we were advised that due to essential repairs being carried out to the AC units we were unable to occupy our rooms and were moved to the hotel next door, Hotel Campanille.
However, upon arrival at Campanille we were given rooms of far inferior quality to that of Hotel Classic. The rooms were cramped and unclean, the beds were uncomfortable and the television was not working. In addition, the breakfast servings were also of poor quality and the toasting machine did not work.
When I complained we were all of a sudden able to move into our rooms for one night. Hotel Classic was a far superior quality hotel and I believe that we were allowed to book this hotel knowing full well that there was no space and they were able to move us next door to a hotel that was not good quality.
Despite making our concerns known the hotel refused to compensate us suitably for the problems that we had. We were instead advised to contact the booking company in order to arrange this.
Despite doing this our complaint was ignored and we have not received any compensation.
- Campanile Hotel Krakow
- Krakow Campanile Hotel
