We have stayed 2 nights at the Grand Hotel in Krakow. We have chosen this hotel due to the previous reviews. Whilst the convenient location of the hotel speaks for itself as it cannot be more central; the reception - breakfast room - hallways etc. are clean, elegantly furnished and gorgeous something must have happened. We don't believe that the standard provided would achieve a 5star rating, but rather than berate them I would list several problems which are for you to decide whether something similar would bother you or not:
*as the temperature outside was about 2C we expected the rooms to be heated - once complained that it is so cold that we cannot take our coats off they said they KNOW of the problem but all they can do is to equip us with a storage heater. The bedding was damp due to the cold and they could not change the rooms as we booked a Double Deluxe with a Queen Bed they could only exchange it to a smaller room with separate beds. A compromise was reached by installing the heaters and changing of the bedding.
*the bedding, towels had way to much use in them! - they were grey, shabby and had holes in them! this is not because I'm a snob, its rather due to the fact that I don't own bedding with holes in it , so if I pay to the Grand Hotel a 5*Hotel I don't expect to be put up in that!
*the toiletries were basically non existent -half roll of toilet roll, cheap, received one of everything ! had to ask for extra! light bulbs out, no writing paper, pen, chocolate etc...which is ok but again this supposed to be a 5* Hotel!
*We arrived in a car so I had two coats, scarf etc. the bellboy DID NOT carry ANY of our stuff up - he gave the two coats, scarf etc. after checking in, in a BUNCH in my hand!
*And last but not least the noise coming from the street is unbearable - stay away if you are a light sleeper!
So that's me done with moaning- its up to you to decide....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dear Sir / Madam,
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Thanks a lot for taking a time to write your review. I am awfully sorry to hear that you did not like your stay with us. I have to say I regret the fact that I did not have an opportunity to meet with you and talk when you stayed at the Grand Hotel. The only think I can do is to say how sorry I am and hope that next time (If you give our Hotel a second chance) your stay will be more pleasant.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC