Booked a short city break to Krakow and chose to stay at the Francuski having read some good reviews. We weren't disappointed. Although this isn't a modern hotel, it has an elegance to it from times gone by and feels very homely and comfy. The staff are incredibly helpful and friendly and do all they can to assist you. Our room was on the top floor and had a large bathroom with a bath - bliss! OK, so the decor is a bit faded but the hotel has comparatively recently been taken over and is being refurbished and the bits we saw looked like they were still keeping the old world charm and not makiing it into a boutique hotel which wouldn't suit the character of the building. Unusually for Europe, they supply an electric kettle with tea, coffee and sugar in your room and bottles of water are also provided daily at no extra cost. There is also a fridge in the room.

We booked on a b&b basis but ended up having a set 3 course lunch (20 zloty a head!!!) and evening dinner there too. The chefs come and finish the cooking off at your table and the waiters are there to help with the silver service - lunch time as well as evening dinner. Even the bacon and eggs at breakfast (and any other hot food) is served at your table by the chef. It was a real treat and the food was excellent - my partner had fillet steak every night and it was superb.

This hotel is so close to the main square - about a 5 minute stroll, 10 mins stroll to the train station and 15 mins to the Wawel castle complex. Fantastic location and no noise at all.

We plan to return at some point before spring as the only thing that was missing was snow!! Will definitely stay here and can't recommend it highly enough.

Absolutely wonderful. I spent 2 weeks traveling from krakow to berlin and this was my favorite hotel. The staff was wonderful, room was great, bathroom luxurious. Then there is the included breakfast, amazing buffet and coffee, but then a whole menu of incredible selections. The presentation of the sweet cheese pancakes was so impressive I took a picture. The restaurant in general was excellent and quite affordable. I ended up eating their twice in 3 days and was thoroughly impressed both times. Decor and design is definitely more classic european than modern, but I found it wonderful. Will definitely return.

Note: Only downside was that internet wasn't working while I was there. But I was using a local sim card and had smart phone access so wasn't an issue.

My husband and I recently stayed at this hotel for three nights. It was our first visit to Krakow and the hotel's location was perfect for walking to the many historic sites of Krakow. There are wonderful restaurants and shops close by and the neighborhood is excellent. The hotel is lovely (the staircases are right out of "Gone With the Wind!") with all the necessary amenities including an outstanding breakfast buffet. Included in the buffet is a menu of hot items that are made to order and a pianist to accompany your meal! We would definitely stay here again and again!

I visited this hotel with a group and was given a single room at the back. The room was small and furnished with old dark wood furniture, just a little bit shabby but very charming. Some air conditioning noise from the kitchen, no air conditioning in my room (this did not matter in September). Bathroom was modern and clean. A small problem with the plumbing was rectified without problem. The hotel itself is well situated near the centre of town, within the old city walls, and has a very charming 1920's feel to it including a lovely staircase with pots instead of newel posts. The service was adequate and efficient, sometimes good, although the staff were mostly a little grim faced. Breakfast was also good, with an unusual selection of Polish dishes and delicious hot dishes such as eggs with sausage made to order and put onto my plate straight from the pan by a smiling cook. They serve complimentary afternoon tea and cakes. They play the piano live in the restaurant which is very charming although perhaps not ideal at breakfast time if you had a heavy evening. Altogether quite a pleasant place to stay and a good change from the usual run of modern hotels.