this place also runs cheaper rooms, about 250 meters from the Monte cassino street, situated on 40 Chopin street. (which means you dont have a reception there- if something doesnt work you have to go to the Monte cassino deluxe address.)
those rooms are cheaper, but still not cheap for Polish standards - compared to what you get in other cities like Cracow, Zakopane or even Warsaw!
Upon arrival we only got 1 key to the room. The key being one of those cards which you also need to plug in once in the room to get light, electricity, it was VERY annoying. The next day the girl in the reception knew how to get us a second key.... but the worst thing is that when we arrived, we found out the the rooms are all kind of below ground floor- so they are very very very dark... and you really don't fell comfortable opening the window while out or sleeping.... and the room was DIRTY.
The linnen on the bed was awful- old and worn and we didn't feel comfortable sleeping there. the carpet hadn't been vacuumed and the fridge was not clean either. The light bulbs in the bed-lamps were missing, the toilet was not clean and neither was the shower, though the bathroom design was nice. there were stains on the walls and the tiles in the bathroom were stained too. we complained about it the next day and were met by the person in charge who actually was very nice and promised us to fix it.
When we got back later the same day, they had cleaned the bathroom (though still not as well as i think it should be...) and changed the sheets and linen, which was so much nicer. we got used to staying there, 6 nights total, but i was very disappointed. They also gave us some vouchers for the Sheraton Spa, which was very nice, and i must sat that they were over all kind and helpful, but I would not go back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC