We happened to stay at this hotel fortunately only two nights but even this was enough to show us how "nice" is this hotel. Our room was very cold as the heating system did not work properly, we had to complain about it few times, after we were told that is normal and they dont have any other available room. but next day it turned out that someone came to fix it during the day time, so we could get some good sleep during our second night but it was still chilly in the room. Wi fi is available only in the lobby. It is not possible to watch TV because the antenna does work with a terrible nose. The breakfast is quite ok but it looks like a piece of plastic, eg.the color of what they called "orange juice" was bright yellow or coffee had a terrible taste, not sure if it was even Nescafe as they claimed it. We even were lucky to have a pop corn for breakfast on one of these two days:) We booked this hotel via booking.com and posted our feedback there. And to our surprise we got also feedback on our feedback directly from this "lovely" hotel and we did not want to hide from you this masterpiece:
"Thanks for your feedback but I think that you wrote somewhat false informace.Heating in your rooms work perfectly fine, and the room temperature is adequate to man normally clothed, not naked.
Breakfast offer for your order was Continental .Jestli you know what that means?
For breakfast we offer you more than we had:
coffee (Nescafe), tea (Ceylon), orange juice, milk, Yoghurt, 4 kinds of cereal, 4 kind of bread (2 dry bread, bread normal, toast), 3 kinds of cheese, 6 species mermelade, honey, 2 kinds of butter,2kind of pate 3 kinds of sausages, 3 kinds of biscuits, 2 kinds of fruit .... and more.
Its that poor breakfast ? Maybe you are not open eyes in morning?
Finally, you forgot to mention that your behavior was very impersonal and somewhat harshly !!!
You've found a better hotel and we are happy that we have another guests better than you.
We say: STAY WITH US AND FEEL LIKE HOME !
Kind regards "
- Columbo Hotel Prague
