I originally attempted to book one of the apartments here by contacting Dum U Zlateho Stromu directly by email. Neither email that I sent reqesting to book was answered however. At this point I should have known better, but because the photos and description I had seen online were so appealing, I ended up booking an apartment here online through the site of HotelPlan.cz. Everything seemed to be fine and I received a confirmation of the booking (made almost 4 months in advance) from HotelPlan.

We arrived at the hotel office located at Novy Svet 13 on October 21st expecting to have a wonderful stay in Prague. We were met by someone in the office who, after telephoning someone else to say we had arrived (presumable HotelPlan), informed us in Czech (I do not speak Czech but understand a few words) that we no longer had a reservation because there was no heat in the room that I had reserved 4 months earlier. In addition we were told that we would be sent off in a taxi to Stare Mesto area where I did not want to stay because of the higher prices and thrings of tourists). Any reasonable person would assume that another comparable hotel had been located for us and that we were being sent there. The taxi driver spoke briefly to the woman at Dum U Zlateho Stromu and then asked us where we would like to be taken to. Only then did it become apparent that we were completely on our own and had been abandoned by Dum U Zlateho Stromu and HotelPlan.