I booked a stay with golden tree apartments in Prague over the New Year through prague30.com.
On arrival the woman who runs goldentree infomed us that we could not stay there and without giving an explanation as to why she sent us in a taxi to an alternative accomodation which she said was 'around the corner'. It turned out to be miles out of the city (Prague 6), in an attic room of someones guest house. Not what we had expected.
The lady who runs goldentree is extremely rude and unhelpful. We were forced to seek out our own accomodation which inevitably was much more expensive as it was New years weekend in Prague.

I would advise you not to stay at goldentree as it is obviously badly run by a lady who should not be allowed to work in the service industry. Avoid at all costs to save being stranded in Prague.

Well, this guest house is in a good location and the room was spacious. Here endeth the praise for the guest house 'At Golden Tree' . We never made it to breakfast so I cannot comment on that.

It is very difficult to get accomodation in Prague for a decent price, and this place is affordable and seemed good, and not too far from the centre but in a quiet area and also close to the Castle and Old Town. However, unless you are on the very, very tightest of budgets, do yourselves a favour and do not stay here. My boyfriend and I were on an interrailing holiday for 21 days, we stayed here for 3 unfortunate nights, the place ruined Prague for me because I was bitten by bedbugs. We had brought a sleepingbag liner/ sleeping sack with us because of other travellers' tales about HOSTELS, you would think a guest house would not have these problems. However even after the first night i could feel numerous bites, on my back, stomach and hips, there were more after the second night and even more on the third. They stayed around for another week and were incredibly itchy and looked awful. I am susceptible to insect bites more than others, my bf had far fewer bites (just 2!) but still I feel this is unacceptable. I at first thought they were mosquito or midge bites but it became apparent every morning that it was the bed. And this is USING a cotton sleeping sack remember. Goodness knows what it would have been like without. The bed itself, to add insult to injury, was uncomfortable, it was made of foam and it was 2 singles pushed together instead of a double. Further criticism is that the room was very gloomy, with small windows, the bathroom was very strange- one's head was almost on the ceiling when having a shower because the bath was raised up and the ceiling low- all right except the 'ceiling' was bare wooden rafters with loose wiring hanging down. It looked like a death trap, but we survived...this was an aesthetic criticism more than anything.

I did think of complaining on leaving and refusing to pay or asking for a discount, but the landlady did not seem to speak very much English at all, if any, and I realised that i could not prove that the bites were from bed bugs in their guest house. So we left, glad to be leaving there if sad to leave the beautiful city. I am aware that you do not spend too much time in your room during a city break but here, we did not want to spend ANY time even at night! Stay away, pay a little bit more and stay somewhere clean, safe and pest free. Make the best of your holiday and splash out- it's the last time I'm going to save the pennies in such a way. By the way, all the hostels we stayed in all over Europe, even the cheapest, were far better than this place and I had no more bed bug experiences in any of them I am glad to say.
It is worth noting that our room was in the annex of the guest house rather than the main building so I cannot vouch for the situation in any of these other rooms, I would not want to unfairly brand the whole place with the same mark, I am simply reporting our experience based on one visit.

I originally attempted to book one of the apartments here by contacting Dum U Zlateho Stromu directly by email. Neither email that I sent reqesting to book was answered however. At this point I should have known better, but because the photos and description I had seen online were so appealing, I ended up booking an apartment here online through the site of HotelPlan.cz. Everything seemed to be fine and I received a confirmation of the booking (made almost 4 months in advance) from HotelPlan.

We arrived at the hotel office located at Novy Svet 13 on October 21st expecting to have a wonderful stay in Prague. We were met by someone in the office who, after telephoning someone else to say we had arrived (presumable HotelPlan), informed us in Czech (I do not speak Czech but understand a few words) that we no longer had a reservation because there was no heat in the room that I had reserved 4 months earlier. In addition we were told that we would be sent off in a taxi to Stare Mesto area where I did not want to stay because of the higher prices and thrings of tourists). Any reasonable person would assume that another comparable hotel had been located for us and that we were being sent there. The taxi driver spoke briefly to the woman at Dum U Zlateho Stromu and then asked us where we would like to be taken to. Only then did it become apparent that we were completely on our own and had been abandoned by Dum U Zlateho Stromu and HotelPlan.

We stayed at the Golden Tree for just one night in late August. It was a lovely cosy pension tucked away in Novy Svet which is just above the castle. It is a small house with about four rooms, a communal kitchen and a communal shower/toilet. We didn't expect the communal bit but other than that it was lovely. In the morning all sorts of meats, yoghurts, breads, cheeses, coffee and juice were left for us in the kitchen.

The rooms are very big with a lovely atmosphere and the bed was quite comfortable for us weary travellers. The only complaints are the fact that it was a communal shower/toilet and the distance from everywhere. The castle is only about a 5 min walk but everywhere else is quite a trek.

Overall it was a very pleasant stay.