Agreed to the review that the hotel is clean,modern and clean. The service is poor. We stayed there for 3 nights ( 2 adults & 2 kids aged below 3 ). They set the additional roller bed next to mirror and writing table, therefore we requested an additional quilt( to barrier the writing table, to avoid kids knocking on the corner of the table ) frm reception. The receptionist promised to send us but did not turn up eventually. We ended up sleep without blanket.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 February 2012
Dear guest, dear Touristlove,
Thank you for your comment on your recent stay. Your feedback is very valuable to us and helps us to improve our services. We are very glad that you basically liked our hotel and had a good stay.
However, we deeply regret that not everything was to your full satisfaction. We sincerely apologize for the inconveniences caused by our staff’s mistake.
Your feedback helps to improve in the mentioned areas as we are regularly training our staff in order to satisfy our guests and offer the best service - please be assured that your experience does not correspond to our usual standards.
We are looking forward to welcoming you in our hotel and in our golden city Prague soon again and will do our best to convince you of our 4-star service quality.
Best regards,
Jana Jeschek
Resident Manager & the angelo Prague team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC