We spent 4 nights at a two bedroom suite (5th floor) at Pachtuv Palace in January 2012. Nice building, fantastic location: stays right on Vltava River embankment, 1 min walk to Charles Bridge (Karlův most), 7 min walk to Old Square (Staroměstské náměstí), etc. Polite and professional personnel, all speak fluent English. Spacious bedrooms, large living room and a kitchen. But that's pretty much it. The wall-mounted heaters did not work, so we were supplied by portable electric heaters. Each bedroom has a bathroom (bathtub + shower), but none of them has a toilet. The toilet is a separate facility next to one of the bedrooms, which is not very convenient. Cleanness of bathtub was not ideal. Electrical system (light switches) is complicated: you never know how to turn on and turn off the exact light. There was no wifi in our room, but the cable internet worked ok. It was allowed to smoke in the room (and we did), but the room is not marked as smoking. So, the next guests, if they do not smoke, will be disappointed.

We were warmly welcomed with a glass of sparkling wine and a short chat from a member of staff about what Prague has to offer at this time of year [January]. We were then taken to our room by a porter who carefully showed us all about the room including the very funky 'kitchenette' with inbuilt coffee making machine. The room had great views across the river to Prague Castle over the Charles Bridge. It was convenient for sight-seeing with only a short walk to the Old Town and across the Charles Bridge to the 'New Town'. The breakfasts were excellent. We did not eat in the Restaurant on an evening but the staff were very willing to provide directions to recommended local restaurants.
Our overall impression was of a clean, comfortable hotel with friendly, knowledgeable staff. We would have no hesitation in returning to that hotel.

My husband and I just spent 5 days in Prague. This hotel was clean, the hotel staff was wonderful. They went out of their way recommending places, explaining, getting tickets for the opera and ballet...car service. All the time very respectul and with a smile.

The hotel location is unbeatable, near the Charles Bridge in old town. They also have a great limo service that takes you and picks you up.

I want to thank Jarka who was especially patient and extremely courteous to us. Wendy was also divine. Loved the restaurants she recommended!

Highlights:
Great location within walking distance to pretty much everywhere we wanted to go.
Very helpful service.
upgraded to HUGE suite with L'Occitane bath products.
Surprise gift of champagne and ornament

Lowlights:
Really the only lowlight was the outside noise. I didn't want to take away a star but the noise was very disruptive at night. If you are not a light sleeper then this may not be a problem.