DO NOT stay at this hotel!!! We had the worst experience of our vacation going to this Hotel. During our two weeks in Europe we were traveling around a lot to many locations. One night after returning from Cesky Krumlov, we had made a reservaction to stay at this Hotel for one evening only. Our reservation WAS confirmed the day before our arrival. We treated ourselves to a fairly pricey taxi ride to get there, due to our late arrival time, close to 10 pm. When we arrived there was a wedding going on and we thought "Wow!... there was a lot of fun going on in the hotel that night, this will be great..." WRONG!!!!
They told us after we arrived that there was no room for us there and that there was nothing they could do to help us. Due to the wedding, they were "simply out of rooms." After explaining that the reservation WAS confirmed, we asked if there was ANYTHING they could do to help us? Not only did they not help us, but they really didn't care, at all! They didn't offer us any help in finding another place to stay in Prague that evening and we were sent back out, in a taxi, to fend for ourselves. They could have at least offered to pay for the taxi ride to take us back into the city, but like I said, they simply didn't care. It was almost impossible to find another place at that point. All internet cafes to do research on hotels, etc.. were closed. Hotels that were affordable enough for us, were already booked... We were fortunate enough to have a cab driver at least, help us out. We ended up in a hostel that night but, we had to stay in two seperate dorm rooms. Aside from the mistake they made even confirming the reservation, they offered us NO HELP AT ALL and were completely UNSYMPATHETIC to the problem that they had caused. They just sent us off into the night without any bit of emotion or concern. What's worse, is that they never even apologized.
Without a doubt, the worst night of our vaction, or of any vacation for that matter. I couldn't wait to come home and write a review and plead to anyone who will listen... DO NOT STAY AT THIS HOTEL!!!

WARNING! Stay away from this hotel, I went there with reservatioins on a Friday evening at 11:00 pm with my girlfriend for a romantic evening.
We had booked the room with the sauna/jucuzzi. Láďa, the front desk clerk was very nice. I paid him 3500,-CZK cash for the room rental for
the entire evening. I asked for a receipt and he said it wasn't necesary. At 1:00 am, two hours after we had arrived, security knocked on the door
and told us we had to leave. I asked why and he said we had only paid 1500,-CZK for two hours! I explained that we paid 3500,-CZK for the whole
evening and we were going to stay. He returned 5 minutes later with a printed receipt for 1500,-CZK! I asked him for a copy of that receipt and he refused.
Five minutes later, he returned again, and without any warning, let himsef into our room using the extra key from the front desk! A physical altercation between
myself and the security guard almost ensued. Meanwhile, my girlfriend was extremely upset during this ordeal. We were forcibly being thrown out. Not much
of a romantic evening...
On Monday, I met with the owner of the hotel, Vladimír. He listened with interest; he refused to apologize or return the 2000,-CZK
that his employee, Láďa, had stolen. It seems business as usual... You've been warned.