The hotel pictures as booked on HRS were not representative of what we got, the room was very simple with dirty walls - marks from floods, with an old TV with CNN, one German and one Russian program, not even a single in Czech! Stuff was rather unhelpful and rude (as most Prague people seem to be), not responding to questions, giving wrong information about Prague public transport and actually being very rude on the check out. The breakfast did not have any fresh fruit as one would expect from 4* rating. THe hotel seems to be somehow connected with the Monastery restaurant nearby. This is a total rip off place which should be avoided. The prices on the menu are not what you are being charged - i.e. non alcoholic beer marked as 60Kc would be charged at 72Kc! When pointed, we were told that the menu is wrong and the waiter is right, without any appology.. absolutely rediculous! Prague people yet need to learn what generosity, manners and smile is all about!
- Questenberk Hotel Prague
