Dear Guest and all Tripadvisor members,

I've just finished with reading your review and would like to react.

I do appologize for all inconveniences happened to you during your stay in EA Hotel Julis**** but I would like to explain it to you as well. It is a pitty that you did not mention these problems to an executive manager or directly me during your stay, we are there every day and try to solve any problem immediately and directly on the spot.

Hotel Julis is located direct on Wenceslass Square - on the main shopping, social and cultural Square in Prage. Everything important is happening there. The entrance to the hotel is directly from this Square. Because of the reason described on top I would like to assure you that it is one of the safiest places in Prague. By elevator you can get only to the reception and nowhere else. To the other floors and parts of the hotel you can get only with using your key-card. I personally think it is one of the best opportunities how to make the guests feel safe.

The problem with your keys could be caused by your cell phone. Sometimes when you have the card near your phone it will delete the datas and the key is not working properly. If this was not a reason of the problems I do appologize for it.

Hotel Julis is not design or boutique hotel. The furniture in our hotel is completely new - just 3-4 years old, but we are not that kind of the hotel where every piece of furniture is an original. The fridge in the room is used as a minibar as well, but there are just couple of pieces of goods and if you wish to use a fridge only for your food, we are able to take all the goods away from the room.

I do appologize for the problems with a water in your room. The temperature in Prague (as well as in other parts of Europe) was extremly low and unfortunatelly the water pipe system in Old Prague is not ready for these temperatures. Therefore on some parts of the city were problems with water pressure, not caused by hotel. We tried to do our best to solve it immediately with a water supplier company, and were able to do it within 24 hours. Reception staff offered you another room but you dcided to make only a shower there.

Dear Guest once again I am sorry for all your inconveniences I can imagine that you wanted to be your wedding aniversary perfect. Unfortunatelly hotel could not be responsible for all the problems as you surely can understand. I hope we will have an opportunity to demonstrate you that we do our job good as you can see from other reviews. For any other informations or questions feel free to contact me directly

Sincerely yours

Lubomir Martinicky
hotel director