Wanted to spend a romantic weekend. I had to go to Prague in business and took my wife along.Checked the best places for romance. Golden Well came out first.We went there.
Indeed, it is a quite nice, clean and different hotel. ery good restaurant with good views. Despite the fact that one cannot reach it my car (located in a dead end street), with a stone edge street (bad for the ladies) and that some rooms you must lean to shower (the bathroom ceiling matches the roof of the building!!!),the hotel would have been recommendable, if....
Here comes the IF.
Like any other hotel, I saw a well designed note claiming that that Robes were for internal use only - otherwise one must pay. We did not see any other notes like this one for anything else.
To my surprise, the day after checking out, I received an email claiming payment for the Laundry bag available in the room. Maybe I am wrong, but I have visited hundreds of hotels thru out the world, always have used those laundry bags to bring my dirty wear and never any of those hotels mentioned a thing. The Golden Well requested me to settle the bag!!! As you can imagine, it is not the price that I am talking about...it is the principle. A no-no story that must be said for people to know about it. Be advised...Obviousy. I was given the chance for returning the bag. I think it would have costed as much as to keep the bag!!!!!
Good way to do business!
This is the reason to rate my stay as POOR. Good equipment, friendly atmosphere but poor customer relation!!!! Mainly, if you strive for repeat customers.
- Golden Well u Zlate Studne
- Golden Well
