This is right on Wencelas square which is brilliant. However you have to walk through a shopping mall to get to the hotel (which is well sign posted).Then you have to take the lift or stairs to the first floor to the reception. Some people might find this wrong but believe me it is a lovely place to stay.

The hotel reception said the room wouldn't be ready until 2pm, this was at 10.30am and we had caught an early flight so really needed to freshen up and have a rest. The reception staff couldn't have been more apologetic or helpful in letting us keep our luggage in a safe and locked luggage area. However we did have to leave the hotel and come back at 2pm.

There is so much wrong and right about the hotel room that I have decided that I would stay there again, more for the friendliness and helpfulness of the staff and the cleanliness of the room. Which brings me to the room, we wanted a double bed which they couldn't accomodate so we had twin beds which we pushed together. Not too much of a hardship. The bathroom was clean and had a bath with a shower attachment which you had to hold to have a shower ( I managed to flood the bathroom and use the towels to mop up my mess!). Bath was lovely and deep so I could submerge myself. One day the water ran cold which wasn't good. Tea and coffee available and a mini bar which we had to pay for. Quite well stocked and a little pricey but it is a hotel afterall.

Breakfast was served on the first floor next to reception. Plenty of choice with cheeses, hams, breads, danishes of sorts, bacon or sausages, beans, cereals,youghurts, fruits. Tea, coffee and various juices. Left feeling very full for the day.

You use your room key to gain entry into the hotel and to use in the lift to get to your rooms, very secure and well thought out.

If you look at the outside of this hotel you may well think not a chance, but remember how many books you might have read that the cover didn't do it justice for or even dvd's you've seen. If you want good friendly receptions staff, nicely decorated rooms and clean then this is the place for you.

I for one would come back to this hotel.

Convenient central location on Vaclav square which is the border between old town and new Prague. This puts you minutes to both main sights and shopping streets. The square is long, there are metro stations at the top and bottom of it, which makes it easily accessible. On the downside Vaclav square tends to attract groups of teenagers and criminal-looking people at nightfall, which does not make it save to walk alone. Beware of the small shops and especially exchange offices – some of them exchange money at the rate lower than average by 40%. The trick is they put proper exchange rates for big transactions and lower rates for small ones, which is very difficult to read from their tables. You understand this only after completing transaction.
Hotel is situated in the passage opening to the square. Looks like it was built during Soviet era and has been renovated recently. The décor of both public areas and rooms is nice – light parquet floors, cream-colored walls and red and gold draperies in the room. Rooms are spacious, with big windows, which gives a lot of light. On the down side windows open on a backyard of demolished building which is depressing view.
As said, hotel is newly renovated – very clean, bathroom appliances all new and shining. Too bad half of the appliances do not work. I could find only two functioning sockets out of ten in the room, which meant charging all my devices on the floor one by one. There is a boiler, cups and teabags provided, but making tea is problematic as none of the sockets under the table work. Same for the lights – there are several light switches on the wall and by the bed, however they are not connected with the lamps – they need to be switched on/off one by one, from their local switches. TV is very old and not working.
Bathroom is inconvenient as there is only bathtub and no shower. On top the shower lacks pressure (at least on top floors) and there is no hook to put it on the wall when taking a shower. As a result you need to hold shower cap all through your shower while freezing under meager trickle of warm water. Naturally there is no bath curtain, which means a lot of water on the floor.
The room is heated and windows open, so it’s easier to control the temperature in cold season. Heaters were turned off both in the room and bathroom on my arrival – something I do not expect from a 4 star hotel.
Breakfast provides variety and choice: cereals, breads, cheeses, sausage, eggs, some fruit and vegetables. Coffee is from the machine and mediocre, same for artificial juices. Staff is unfriendly and not very efficient at cleaning the tables and replenishing buffet.
The hotel seems to want to make money from even minor things. Internet is free in the lobby, but paid in the rooms. The idea seems to bring you to the lobby to browse and offer refreshments at double prices as anywhere in the town.
All in all it could be quite a comfortable hotel if all appliances were fixed and more thought put to guests’ comfort, like modern shower and free wi-fi. Would not stay here as tourist – there are similar level hotels in the historical part 5 minutes away, which have more atmosphere and are in safer location. For business too many things are not working to provide comfort and needed rest.

We stayed here for a weekend and found the Hotel ideal. Reception Staff very friendly and helpful. Breakfast very good with quite a few choices. All in all a good Hotel and a very good location. Would we stay here again? Yes!

I shared an appartment with a friend, so she took the bedroom and I had the bed-settee in the main sitting/dining room, but we were both very comfortable. The staff were friendly and helpful and were very patient with my limited Czech, which I insisted on practising even though they spoke excellent English. The kitchen was very well-equipped except for not having a cafetiere or coffee pot. I would very happily stay here again; it was excellent value for money and so central, yet quiet.