Well, where can I start?
Out of the three receptionists, one of them spoke half decent English; the other two didn't even try and speak to you. This caused many problems when asking questions about transport or anything else you can think of.
When we got there, they hadn't even received our booking which was worrying.
The location of the hotel is no where near any tourist attractions although it states on many sites that it is. There is a tram stop about 150m from the hotel which was lucky or we would have been stuck. We had to work out for ourselves where the tram took us as the people in the hotel were no help at all.
The hotel surroundings are dire, with no where to eat or drink, just shops where the shop keepers are rude. Sorry, there was one really lovely Italian restaurant about 1/2 mile down the road which looked completely out off place where it was, but the staff were great and the food was lovely.
The rooms were horrible. The beds are basically just mattresses, no headboards. You were given one pillow and one towel (that just about went around my waist) each. There was a huge window (approx 2m²) which opened all the way. Very dangerous for children, especially if you’re on a higher floor. The shower was very basic and covered in mould. There were so many stains on the floor I dreaded to think what they were. The room and the rest of the hotel smelled like it had been closed for decades and it was the first time anyone had been in there.
The complimentary cold buffet breakfast that they served every morning was, for want for a better word, Crap! The bread was stale, the milk warm and the hot water for tea tepid. They served huge bowls full of yoghurt and jam that no one ever ate, with tiny spoons in the middle.
Apart from Prague City itself, there was nothing nice about my stay there at all. It was the most unwelcoming hotel I’ve ever stayed in and don’t recommend it to anyone. It definitely doesn’t deserve three stars. Maybe one.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC