The Unitas is located within a short walking distance from main locations. The premises are beautiful and the history of the biulding interestipng and impressive.
I truly enjoyed my stay (the breakfast was of nice quality and the room really good) untill the check out. That's when the things started to go dramatically wrong. The front desk charged me an other person's room and not only one but three times! It took 30 minutes to get us checked out and still I needed to settle my account with the credit card company at home. This all without a single apology. Real level of service is measured in the way mistakes are corrected and dealt with.
- Unitas Hotel Prague
