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Hilton Prague Old Town – reviews, photos

5.0 of 5
V Celnici 7, Prague 11121, Czech Republic
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Hilton Prague Old Town
Ranked #88 of 674 hotels in Prague
4.5 of 5 stars 508 Reviews
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508 reviews from our community

What travellers say about this hotel
  • Executive Lounge(38)
  • Very good(16)
  • Great location(10)
  • Friendly and helpful(10)
  • Charles bridge(10)
  • Short walk(7)
  • Palladium shopping(5)
  • Shuttle buses(4)
  • Room service(4)
  • Front desk staff(3)
Traveller rating
    233
    195
    53
    16
    11
Only show reviews for Family (64) | Couples (205) | Business (72)
Date Rating
Helsinki, Finland
Top Contributor
72 reviews 72 reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
“Good base for Prague Old Town and usual Hilton hospitality”
4 of 5 stars Reviewed 14 February 2012
2
people found this review helpful

Husband and I stayed here 4 nights for a long weekend (Feb 2012). We have Hilton Gold so were given a room on one of the 2 executive floors - the 8th and 9th floors of hotel. We also had access to the executive lounge which is where we ate breakfast. We used the hotel restaurant on our first evening. Good food. Expensive by Czech standards. We arranged for a hotel limo to pick us up from airport as we hadn't been to Prague before and didn't fancy working out which taxi to get etc! But we now know that the AAA taxis (yellow livery) are the best ones to get (in fact, the only ones .... read on!) and cost 50% of the cost of the hotel limo. We didn't really mind as we had a nice car and a helpful driver and he was waiting for us when we arrived etc. So you have to expect to pay extra for that. However, from there on, we would suggest AAA taxis to get around the city. Our room was comfortable and quiet. Pretty much all I ask for! On 2 occasions we got cabs from the street taxi ranks and had a problem on both occasions with the driver trying to charge up to 5 times the AAA rate. On both occasions we paid only what we knew to be the correct rate. This is a problem known to the hotel and to the Prague authorities - who, apparently, have a special police unit to deal with tourists encountering problems. It's an easy walk to the main tourist areas (approx 10 minutes) and this hotel met our requirements for this long weekend break.

Room Tip: Rooms at the back are quieter - they look over a central courtyard area. 9th floor is top floor. 8th...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review
17 February 2012
Dear Madam,
Thank you for selecting the Hilton Prague Old Town for your long weekend in Prague, and for sharing your experience with us.
It was indeed a pleasure to hear that you enjoyed your stay, and nice to see that our rooms, Executive Lounge, limo service, food served in our Zinc Restaurant and overall quality of the hotel contributed to your positive experience. I have to agree, that our limo service prices are corresponding with its quality and their fixed charges should avoid overcharging of our guests by dishonest street taxi drivers.
I very much hope, we will have opportunity to welcome you and your husband back in the very near future.
Kind regards
Miroslav Pijak
Front Office Manager
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Sussex, UK
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great weekend break”
5 of 5 stars Reviewed 12 February 2012 via mobile

This hotel is a really good base for a quick weekend get away, it's as you'd expect for a Hilton usual style and furnishings but on this occasion we decided to opt for the exec class rooms allowing us access into the exec lounge this was money really well spent to gives you access to unlimited alcohol and soft beverages all international brands, access to free wifi and continental breakfast. location wise this hotel was a great spot for exploring all the local tourist spots Charles bridge is about a 10/15 minute walk and the castle about 20/25 minute walk. I would definitely recommend this hotel for that quick weekend get away.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review
17 February 2012
Dear Sir/Madam,

Thank you very much for selecting Hilton Prague Old Town during your weekend get away in Prague, and thank you for your nice comments regarding your stay.

It was a great pleasure to read that you are very happy with our hotel, its location, and that you enjoyed our Executive Lounge facilities.

I would like once again to thank you for taking the time to write your feedback, and I am looking forward to welcome you back to Prague in the near future.

Kind regards,

Miroslav Pijak
Front Office Manager
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Deutschland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellent Experience”
5 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

I stayed at the Hilton Old Town for 9 nights on business. I was upgraded to the executive level for Hilton Gold status. I have stayed in Hiltons all over Europe and this was the best Executive Lounge by far. The staff was incredibly friendly and the snacks and drinks were excellent. The staff genuinely acted like they were happy for you to be there. I also had a wonderful assortment of fruit, nuts, and bottled water in my room. The Hotel is also in a prime location, close to the metro, and walking distance to everything. Great stay. I would stay here again anytime.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review
9 February 2012
Dear Sir/Madam,
Thank you for selecting the Hilton Prague Old Town during your long visit to the Czech Republic, and for sharing your experience with us.
It was a great pleasure to read that you are very happy with our hotel, its location, and that you enjoyed our Executive Lounge facilities. I am also proud of our Team who contributed to your pleasant stay, and I will be very happy to share your comments with them. I would like once again to thank you for taking the time to write your feedback, and I am looking forward to welcome you back to Prague in the near future.

Kindest regards,
Miroslav Pijak
Front Office Manager
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Durban
2 reviews
3 helpful votes 3 helpful votes
“Wonderful stay in December”
5 of 5 stars Reviewed 31 January 2012
3
people found this review helpful

We stayed at the Hilton Old Town, Prague in Dec 2011 for 4 nights. We loved our stay there. The hotel itself is in such a great location - close to the subway, shopping Pallidium and a short walk to the Powder Gate and town square.
The staff were WONDERFUL. We found them so friendly and very helpful - nothing was a problem. Breakfast was excellent and we only had room service one night - which was also very good. From booking on-line to check-in to check out we could not fault the service which we received from all. We would highly reccommend this hotel for a sty in Prague. Hopefully one day - we will be able to return. Thank you for helping to make our stay in Prague so wonderful

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review
3 February 2012
Dear Sir/Madam,

Thank you for staying at Hilton Prague Old Town during your visit to Prague, and for taking the time to give us your nice feedback on the Hotel facilities, and service provided by the Team.
I was delighted to read your very kind comments, and I am very pleased you had a nice stay with us. Our aim is to ensure high guests satisfaction, and are therefore happy you remained satisfied with our location, rooms, breakfast, room service, and especially the service provided by our Team across the hotel. We are very happy, that we made your stay wonderful and I will be proud to share your comments with the entire Hotel Team.
I would like to thank you again for your feedback, and are looking forward to welcome you back to Prague in the near future.

Kindest regards,
Miroslav Pijak
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Denver, Colorado, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“Very good experience and great location”
5 of 5 stars Reviewed 27 January 2012
3
people found this review helpful

I stayed here after much debate between the old town location and the other Hilton. I was very glad I stayed here. I'm a diamond Hilton member and I had a room on the 8th floor very close to the executive lounge. Jana in the lounge was wonderful to deal with. Rooms were decent sized for a European hotel. Beds were very comfortable. Hotel staff was helpful with directions, recommendations. We elected to get the hotel car service to/from the airport and while that was more money I think it was worth it. While I don't think I'll go back to Prague soon (I liked it, but so many other places to see) I would definitely stay here again.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review
31 January 2012
Dear Sir/Madam,

Thank you very much for selecting Hilton Prague Old Town during your stay in the Czech Republic and in our beautiful City of Prague.

I am delighted to hear that you had a wonderful stay and liked our location, rooms, and car service. I am pleased you were satisfied with the service provided by our Hotel Team. Thank you for mentioning Jana in the Executive Lounge. I have shared your comments with the whole Team, and we are all very proud of it.
Thank you again for your kind feedback and are looking forward to welcome you back to Prague on your next visit to the Czech Republic.

Warmest regards,
Miroslav Pijak
Front Office Manager
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Additional Information about Hilton Prague Old Town

  • Hilton International Prague
  • Hilton Prague
  • Prague Hilton
Address: V Celnici 7, Prague 11121, Czech Republic
Price range (per night):* INR9,782 - 23,788

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