My husband and I just stayed at the Sheraton for a long Valentines weekend. It was -17 outside the day we arrived and was that cold most of the time warming up to about -8 on our last day. The heat didn't work in our room and that was after being shown 3 other rooms. Room 306 is lovely but it didn't have any heat and we were under many blankets, duvets trying to keep warm. We were in that room the first day and most of the second and then we were moved to room 713 which I guess is the penthouse suite but not as nice as 306. We had paid for access to the club lounge but was really the most disappointing club lounge we have ever seen. Breakfast minimal, two pastries out through-out the day- two tiny pastries and evening appetizers very minimal. We had to pay more for the main breakfast in restaurant area which we didn't think we should have had to pay for as breakfast was supposedly included in club lounge. Oh and we paid £30 for 24 hour unlimited films and 1/2 way into that 24 hours both TV's in our room 306 blew out so we couldn't use them. We did get reimbursed for the £30 though. Some of the staff friendly and helpful some really quite rude. We wouldn't stay here again. We often stay at Sheratons around the world as you can usually count on them but not this one. Shouldn't be 5 star, thats for sure. Old hotel, have to walk through bar area and small dark hallways to find the lift. Oh and last day had to rush out of room in the morning as fire alarm went off and we all had to get out and stand out in cold and they thought it was real fire. What do you grab from your room if you are thinking things are going to be destroyed. Just our passports and money. Not a pleasant stay at all. Due to cold room and all other problems we felt that we should have had money taken off our final bill but they didn't. Oh well, live and learn. Having really not enjoyed our hotel stay must say that Prague is a beautiful, magical city and can't wait to visit it again but never in winter again.
- Also Known As:
- Sheraton Prague
- Official Description (provided by the hotel):
- Located on the edge of Prague's Old Town and New Town, the Sheraton Prague Hotel offers 160 comfortable rooms including 38 spacious suites. Guests can enjoy complimentary access to sauna and 24/7 fitness centre, as well as free High Speed Internet Access at the Link at Sheraton located in the lobby. The French Brasserie Délice offers delicious meals made from fresh seasonal products and genuine five star service. ... more less
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