I stayed in Romanza for a long weekend and it was simply perfect. We relaxed in the beautiful rooms, very elegant and clean. The hotel offers the spa facilities in house but for the swimming pool and sauna we need to go to the neighbouring hotel Continental, which is a nice walk through the wonderful park. Service is good and staff nice and helpful. They suggested walks and trips to do during our weekend and we felt very satisfied. Such a wonderful city, great for a long relaxing weekend. Next time we will come back for sure in Romanza!

We stayed for a week late July, and starting with the positives: the rooms are very well appointed and kept to a high standard. The rates are very affordable compared to western Europe. As all spa treatments are likewise affordable this makes a good value for money proposition.
The cons are, however, numerous: as most of the visiting populations is either German or Russian these (and Czech of course) are the prevalent languages, and only one of 5 receptionists spoke any useful English.
The food at the hotel (breakfast) is, as has been previously posted here, pretty bad and monotonous; the service gruffy. The service in general can be best described as amateurish if you're coming with expectations of a 4 star European or US hotel.
A good example of this is that we booked via the internet a suite for the week, and when we got there got a small double room. This was amended after 3 days (!) (When the English speaking receptionist was in to sort things out) and we were moved to a suite. Upon checkout it was a hassle getting the first three nights' rate lowered as the receptionist had to call the manager to get authorization (for a huge 30 Euro sum!), the manager first saying that we shouldn't get a reduction because we received free massages (which we didn't) and only after arguing at length did they deign to charge us the right amount.
All in all, a so-so experience. From what we saw in this town there's a gulf between the standards at the bigger 5 star hotels (where English is spoken and the service is at a high level) and the 4 star ones which are more like 3 star hotels in WE/US.

We booked in here expecting from the internet pictures a large room with a high ceiling. Nothing of the sort. In fact the rooms are quite well appointed: small suites with a good bathroom. There is also a kitchenette, but there are no plates or glasses, no cutlery, no saucepans or cooking implements and the new cooker appears to be disconnected....the whole reminiscent of Beatrix Potter's Two bad mice. There was something odd about the television - the screen showed only 60% of the picture.

What is astonishing though is that this hotel enjoys the same four star category as the Grand Hotel Pupp in Karlsbad. Apart from a small reception and claustrophobic dining room/bar there appear to be no public rooms. Dinner consists of a preordered main dish (when we arrived we were given chicken livers; there was nothing else) and a scanty starter and blancmange type pudding. The food budgeting is obviously very low, the salad bar consists mainly of variations on cabbage, with additions appearing from previous evenings. The cooking is insipid and the quantity often inadequate; so disappointing that it became a joke. Breakfast is better, and the waitresses do their best in these embarrassing circumstances. Very unfriendly older lady who was apparently the owner. Never again.