We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SwissHouse Apartments & Spa – reviews, photos

3.0 of 5
Zeyerova 87, Marianske Lazne 353 01, Czech Republic
Hotel amenities
SwissHouse Apartments & Spa
4.5 of 5 stars 15 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

15 reviews from our community

    Trip type
Traveller rating
    9
    5
    0
    0
    1
Date Rating
Germany
1 review
1 helpful vote 1 helpful vote
“Ruined vacation”
1 of 5 stars Reviewed 23 December 2011
1
person found this review helpful

Having read positive reviews, especially about the service, we booked a room in SwissHouse hotel. However we were greatly disappointed already upon our arrival. When checking-in the receptionist lady (who, I think, is the wife of the hotel owner or manager) informed us that the triple rooom we booked was available only for a part of our stay and instead we would get two separate rooms. When we asked for a reason she became very unfriendly and made us clear she didn't care whether we like it or not. Allegedly, someone had booked the room before us. I find this explanation not plausible, because if that would have been true, there would have been no availability for a triple room for the dates we booked on a booking site. Anyways, we agreed that we stay in a triple room until it was available. During our whole stay in this hotel this receptionist was arrogant and unfriendly towards us and treated us as if she made a great favor to us. After couple of days in this hotel we decided to leave earlier and had to pay one extra days rate.
The hotel location is not optimal for those who travel without a car, since it is located in the outskirts of the city. The mineral water springs are located in the city center, which is not a walking distance from the hotel. There is a mineral water spring nearby, however the pavillion is closed during winter.
The breakfast was ok and same every day - fried egg, sausages, ham and cheese, musli, jams, butter, tomatos and cucumbers, smoked fish.
Lunch and dinner had to be ordered one day in advance and were not "a la carte", i.e. there was no choice. The food was not up to our expectations.
Another point, that I find unacceptable in a hotel, is that there was a cat in the hotel, which also had an access to the restaurant area!
The only positive sides of the hotel are clean and spacious rooms and free wi-fi internet. But the service and the treatment by the personnel ruins it all.

  • Stayed December 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask lkopaeva about SwissHouse Apartments & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bratislava, Slovakia
Top Contributor
55 reviews 55 reviews
Reviews in 41 cities Reviews in 41 cities
27 helpful votes 27 helpful votes
“Relaxing”
4 of 5 stars Reviewed 28 September 2011

After an unpleasant stay in 2* German hotel Zeigelstadel for terrible price of a 100€ a day before, this was like a small dream. The 4* hotel is placed in nice surroundings. It is maintained to be a wellness hotel with various procedures. I took a very good massage. The room is nice and spacious, the bathroom was really nice. I paid 56€ for one night inclusive the breakfast, which I consider to be very good value.
The hotel in furnished in relaxing way, with the signs of Asian culture, however very modern. Only minus is the use of some low cost items by furnishing the hotel (doors, etc.), but this is compensated by the price.

Room Tip: The room no. 9 has an enormous bathroom
See more room tips
  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Fero967 about SwissHouse Apartments & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
French Alps
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Loved it so much that we kept extending our stay!”
5 of 5 stars Reviewed 31 October 2010

We had only planned on staying here for a couple of nights at the most, but ended up extending our stay. We eventually had to move on as we'd booked another hotel in Prague, but came back on our way home.
The hotel and rooms are spotless and the hotel is in a lovely position. The most outstanding part for me was the staff. They were so friendly and you never got the feeling that anything was too much for them. We arrived late after travelling all day with a small child. On hearing this they immediately asked if we wanted them to make up a tray of food, even though the kitchen was closed. We all needed a walk and so they recommended a restaurant and rang ahead to make sure that there would be a table free.
Our rooms (when we came back after our stay in Prague, we had a 2nd room) was superb. The flexibility of an apartment to make a drink or a sandwich was great, especially with a child. We also had two dogs, who found the woods at the back of the hotel superb! We all really enjoyed our stay and would definately recommend this hotel.

  • Stayed October 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask 2DogsSarah about SwissHouse Apartments & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast
1 review
“One of the best boutique hotels I have ever stayed at”
5 of 5 stars Reviewed 10 September 2010

After a long trip from Australia it was wonderful to be welcomed by the attentive and friendlly owner and staff at the Swiss House Marianske Lazne, they looked after every detail from the spa menu selection to day trips, walks in the countryside and even mushroom hunting. The apartment was spacious and comfortable with our own lounge area, kitchen entry foyer and seperate bedroom it was truly a home away from home. The building itself is very historical but has been refurbished with all the modern touches one comes to expect in a 5 star hotel. We ate in the resturannt and the food was delicious, the spa treatments were devine my wife especially liked a daily massage and time spent in the sauna. As an experienced world traveler I would highly recomend the Swiss house for it's boutique style, attentive personalized service, wonderful spa treatments, excellent food and perfect location - nice and quiet with views of the countryside but only a few minutes walk from the resturants, shops, casino and the colanade.

  • Stayed January 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Geofflong about SwissHouse Apartments & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gutersloh, Germany
Contributor
15 reviews 15 reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
“Privat geführtes kleines gemütliches Hotel”
4 of 5 stars Reviewed 17 May 2012
Google Translation

  • Stayed April 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Flohreise about SwissHouse Apartments & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed SwissHouse Apartments & Spa also viewed

Falkensteiner Grand Spa Hotel Marienbad
4.5 of 5 stars 50 Reviews
Marianske Lazne, Karlovy Vary Region
Show Prices ABS:HotelCheckRates-d578553?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Spa Hotel Nove Lazne
4 of 5 stars 15 Reviews
Marianske Lazne, Karlovy Vary Region
Show Prices ABS:HotelCheckRates-d275904?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hotel Olympia
4.5 of 5 stars 13 Reviews
Marianske Lazne, Karlovy Vary Region
Show Prices ABS:HotelCheckRates-d1054051?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 62 hotels in Marianske Lazne, ranked by popularity »

Been to SwissHouse Apartments & Spa? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about SwissHouse Apartments & Spa

Zeyerova 87, Marianske Lazne 353 01, Czech Republic
Price range (per night):* INR4,502 - 5,002

Owners: What's your side of the story?

If you own or manage SwissHouse Apartments & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
SwissHouse Apartments & Spa
Show the lowest price for this hotel (from our partners)
Show Prices