Our reservation was guaranteed by credit card. We arrived around 8:30PM. According to the receptionist they are fully booked and we need to go to Hotel Humboldt, their "sister hotel, due to "reservation failure"??? A complimentary drink or dinner would have been nice at this point. Instead, we repacked ourselves in our van, drive to another hotel, and finally checked in at 9:30 PM and found a place to eat at 10PM.
Hopefully our experience is an isolated case, otherwise it is a questionable practice.
