I travel a lot among luxury hotels worldwide. Savoy Westend was a amazing experiences. This is a beautiful resort with high level of service. Staff is extremely kind and helpful. Facilities are great, especially Spa and dining. I had a fabulous dinner at Savoy restaurant. Quality of food exceeded my expectations. I am looking forward to come back soon.

I would not call our stay in the hotel "Leisure" as first and foremost Karlovy Vary is a place for taking treatments and this hotel is a very good place to do this. You realize very soon that you're as busy as a top manager while staying at the place. There are so many kinds of treatments that one is to take that you can hardly find some time for sightseeing (well, you might not take the treatments, but this is what you're coming for to Karlovy Vary, aren't you?) The swimming pool also demands some time of yours every day. So, you should be equipped with a bathing suit when you deside to go to Savoy.

Savoy can suit different tastes as it consists of several villas of differen price levels all having different types of facilities. The hotel boasts one of the best full board services. Its cooks are highly professional and definitely not lazy to vary the menu. We were staying there for a fortnight with a new (and rather tasty, indeed) menu every day. The worst thing about the restaurant is the high price for the beverages. Even drinks are not that much expensive.

The personnel is trained very well, almost everybody trying to be as helpful as possible. Medical staff is as good as you can wish it to be. So, you should not worry about the qualifications of the people treating you.

There's something you should keep in mind if you're going to stay in the hotel: all the rooms there are rather different. So, you'd rather have a look at the room before settling down. You'll always have a chance to find a room that will suit you better. And they are changing linen once in three days. Should you be interested to have fresh linen every day, it is your problem to inform the housekeeper. Anyway, they don't mind to change every day, but won't do it on their own.

I stayed in this hotel for 2weeks with spa treatment. There is no medical check up, it is only a verbal consultation and they build up the treatment programm based on this discussion. No lab test.
Booked superior room and discovered the standard room is bigger. When requested the change, they refused first and only after I complained for two days, the room was changed. Their weight loss programme is nothing . You hardly lose 1-2kgs in two weeks '!!!!!!!!!!!!!!!!
Reqested changes to my arrival date and never received confirmation email, wrote to sales, sales manager, marketing manager, general manager and even sent SMS to them and never got a reply. I called them later and they said it is confirmed and will send confirmation later. Very bad experience with Savoy

We went to the Savoy Westend for the Easter holidays. Hotel rooms are very good, the gardens and beautiful, the spa and the public areas of the buildings are fantastic. We had some problems when checking out - my wife and son came a few days earlier then me and we were told that we would be charged for 2 people starting with 3 when i arrive. But when tried to charge us for 3 people for all days I asked to look into it. It took some time and they did not want to do it, so I was really upset. Finally they were calling the Manager who said to the reception to give us 30% discount on the "spent at the hotel bill". Well this was not the same. But this was the only minor problem at the hotel.