finding the Heluan from the bus station, the back "hill" way with a minimal map, was rather frustating, particularly as it was a bit wet at the time. The front desk woman spoke German rather than English, so we spoke largely in French. Fortunately there was a lift, despite old building so I did not have to struggle up the stairs with my bag. The room was huge! timber floors and about 6m. square with ornate plaster cornices - just like a palace. Bathroom also large. Wifi I struggled with for an hour+ (and too technical/language issue for reception), then worked out that only 1 of the 3 wireless routers is accessible with the number code - heluan, NOT heluan1 & heluan2. Breakfast OK as CZ goes - I am not big on cold meat & cheese for breakfast but there is cereal etc. Otherwise I enjoyed my stay. I stayed in a back room - early morning noise from courtyard below might bother you if a late riser. Front probably OK as off the main river promenade.
Heluan Hotel reviews
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Heluan Hotel – reviews, photos
Trziste 41, Karlovy Vary 36001, Czech Republic
Hotel amenities
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2 traveller photos
Sydney, Australia
Senior Contributor
“almost palace size room”
1
person found this review helpful
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Stayed June 2011, travelled solo
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Prague, Czech Republic
2 reviews
“Great rooms in central location”
1
person found this review helpful
Good service, helped us through a small problem with the booking/documentation. Room was clean and big, right in the center of town. Nice big bathtub and comfy beds.
Room Tip: Big room on the third floor, good for three people
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Stayed May 2011, travelled with friends
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Korolev, Russia
1 review
“Отличный отель, отличное обслуживание.”
2
people found this review helpful
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Stayed May 2011, travelled as a couple
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An Expedia Traveller
“Le degré zéro du service”
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Jan Petrus, Manager at Heluan Hotel, responded to this review
9 May 2011
Dear Sir,
I´m verry sorry that hotel didn´t meet your expectation. But payment by arrival is standard method. We had already many guests who left hotel without payment and it is command from hotel management. At the same time we had new credit card terminal in the hotel which is connected to bank via internet and it was broken. Terminal is already changed and it´s working again. So it wasn´t our fault. We are always helpful to our guests, but not everybody is speaking french and when the hotel is fully booked out, then we can ´t change the room for another. Otherwise it is absolutely no problem. Unfortunately for us is your review only about 1 situation which happened by your arrival and you didn´t review hotel at all like breakfast, cleanliness, location, value etc.
I´m verry sorry that hotel didn´t meet your expectation. But payment by arrival is standard method. We had already many guests who left hotel without payment and it is command from hotel management. At the same time we had new credit card terminal in the hotel which is connected to bank via internet and it was broken. Terminal is already changed and it´s working again. So it wasn´t our fault. We are always helpful to our guests, but not everybody is speaking french and when the hotel is fully booked out, then we can ´t change the room for another. Otherwise it is absolutely no problem. Unfortunately for us is your review only about 1 situation which happened by your arrival and you didn´t review hotel at all like breakfast, cleanliness, location, value etc.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Travellers are raving about these Karlovy Vary hotels
zaragoza
Top Contributor
“un hotel agradable”
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Stayed July 2008, travelled with family
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Additional Information about Heluan Hotel
Trziste 41, Karlovy Vary 36001, Czech Republic
Price range (per night):*
INR5,002 - 7,837
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