Good service, helped us through a small problem with the booking/documentation. Room was clean and big, right in the center of town. Nice big bathtub and comfy beds.
Room Tip: Big room on the third floor, good for three people
See more room tips
Heluan Hotel reviews
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Heluan Hotel – reviews, photos
Trziste 41, Karlovy Vary 36001, Czech Republic
Hotel amenities
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2 traveller photos
Prague, Czech Republic
2 reviews
“Great rooms in central location”
1
person found this review helpful
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Stayed May 2011, travelled with friends
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Korolev, Russia
1 review
“Отличный отель, отличное обслуживание.”
2
people found this review helpful
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Stayed May 2011, travelled as a couple
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An Expedia Traveller
“Le degré zéro du service”
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jan Petrus, Manager at Heluan Hotel, responded to this review
9 May 2011
Dear Sir,
I´m verry sorry that hotel didn´t meet your expectation. But payment by arrival is standard method. We had already many guests who left hotel without payment and it is command from hotel management. At the same time we had new credit card terminal in the hotel which is connected to bank via internet and it was broken. Terminal is already changed and it´s working again. So it wasn´t our fault. We are always helpful to our guests, but not everybody is speaking french and when the hotel is fully booked out, then we can ´t change the room for another. Otherwise it is absolutely no problem. Unfortunately for us is your review only about 1 situation which happened by your arrival and you didn´t review hotel at all like breakfast, cleanliness, location, value etc.
I´m verry sorry that hotel didn´t meet your expectation. But payment by arrival is standard method. We had already many guests who left hotel without payment and it is command from hotel management. At the same time we had new credit card terminal in the hotel which is connected to bank via internet and it was broken. Terminal is already changed and it´s working again. So it wasn´t our fault. We are always helpful to our guests, but not everybody is speaking french and when the hotel is fully booked out, then we can ´t change the room for another. Otherwise it is absolutely no problem. Unfortunately for us is your review only about 1 situation which happened by your arrival and you didn´t review hotel at all like breakfast, cleanliness, location, value etc.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Travellers are raving about these Karlovy Vary hotels
zaragoza
Top Contributor
“un hotel agradable”
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Stayed July 2008, travelled with family
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Additional Information about Heluan Hotel
Trziste 41, Karlovy Vary 36001, Czech Republic
Price range (per night):*
INR5,002 - 7,837
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