Stark building thanks to the communists, in one of the most picturesque small towns in Europe. The staff more then make up for it. No luxury, but they have a system that works. Excellent for those who come on weight loss trips. Andrew at reception, Irena and Karima in the restaurent are outstanding. For a little extra suggest stay on the executive seventh floor. Take a room with city view. It has an excellent balcony.
For Luxury go to the Hotel Pupp.
For Weight loss with luxury got to Bristol palace or Hotel Imperial.
For value for money, Thermal is recommended.

Last week we spent our Easter vacation in Thermal. The location is fabulous and it was very easy for us to find it. The reception staff is competent and spoke English very well. We stayed in a room on the 10th floor, the room was comfortable and clean with a nice view of Karlovy Vary. The service in the restaurant was good, the quality and taste of the food as well. We had booked bed and breakfast only but we changed our minds on the second day and bought dinner served buffet style. The hotel offers good leisure time activities (swimming pool, massages) and we enjoyed all of them.

I am bringing A group customers for 10 years. I am always pleased with the service they are providing. The hotel is very clean, the doctors and treatments are really appreciated by my customers and there is a large variety of good quality food. I did not have any problems until today and I am strongly recommending the 14 day treatment stay of the hotel.
Nukhet Aytac - Istanbul/Turkey

My compatriots will understand about what I speak. There are all signs of Soviet sanatorium in 70s such as unfriendly personnel, the shabby furniture, absence of the service. Building of Hotel Termal is especially ugly against beautiful small houses of Karlovy Vary. Thermal pool is good but is not included in hotel rate. The staff is rude really. They have got used to visitors’s complaints.
Attention! Cheak out time is 10 a.m.
It is 2 stars hotel really with very high prices. We have paid on 90 euros for double room! At such service it simply impudence :)

At the next summer I'm going to Karlovy Vary again, but not to this hotel of course!