Prepaid two rooms for 5 nights plus New Years Eve arrangement. Upon checkout I was presented with a bill for almost 1.000 USD. After printing 4 bills involving 4-5 managers and assistents, they finally produced a bill that was acceptable, food and drinks charged to the room. They took 40 minutes, making us almost miss our plane. No apologies or excuses.

Rooms dated and not very appealing. No A/C. Door to corridor does not block noise. Breakfast OK for a 4 -star hotel, but why are the plates so small? Maybe they don't want us to eat much?
Bechers Bar good restaurant, but forget the Cafe.

Overprized hotel with totally incompetent staff in reception. I would rate this a 3-star hotel.

Our room had a lovely view and was clean. It's a bit sad there was no bath in my room however the bathroom was modern and a good size. The weather was poor when we stayed there, however we could have a wonderful evening in the hotel. The lounge had beautiful piano music, this piano music carried through to the restaurant (Mirror room). The restaurant was a little bit pricey and a bit slow (service was good) but we enjoyed the comfortable atmosphere and the food. After dinner we decided to go to the modern British style pub downstairs. They had a lovely pop music band and I loved it there as well. We could take the breakfast in the beautiful mirror room and it was excellent. I felt like I was staying in a chateau in a fairy tale town.

Since many year my favorite hotel in Karlovy Vary. Best location and fine staff. Love the valet parking and how they remember your name and their personal interest in guests in general.
It is a bit confusing, Pupp de Luxe and First Class, de Luxe is the building on the right side and First Class the building on the left side. First class is also fine but not so luxury as 5 star de Luxe. At the Luxe a large staff is available to take care about guests welfare and they realy care! Food is great, and Becher Bar is a place to visit, although sometimes not so crowded.
Rates for rooms are high and sometimes a great deal on room rate can be achieved.
For Pupp has become a sort of coming home over the last years and I hope many visits are there to follow. And yes, although interior seems te be a bit outdated, this belongs to the grandeur style of the hotel to my opinion.

Although the Nr. 1 hotel in town and beautiful on the outside, this hotel did not meet my expectations. Scruffy, dated interior. Soviet-style service, in particular the valet. Mediocre food. OK for a one night stay and probably a must for hotel collectors. Beautiful location in a beautiful city nevertheless, surrounded by luxury boutiques.