The only thing that is five star about this hotel is its ridiculous price. It is old, dusty (bad for anyone with an allergy) and the service was quite awful. Comparable hotels in the area were less than half the cost.
It felt like they had employees left over from the old socialist system, who were paid whether or not they did any work. Providing service, was just an annoyance. Had a spa treatment that turned out to be a luke warm bath in murky brown water followed by being wrapped in a standard hotel sheet and left on a plastic lounge chair to freeze.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 April 2011
Dear Sirs,
thank you very much for your review, even though you found out your stay and services offering by Hotel Ruze very negative.We would like to inform you, that your review is very important for us and help us to improve our services.
Honestly we can not agree with all negative ranking of yours, but hope we could welcome you again in the hotel Ruze in the future and persuade you of quality of services provided in Hotel Ruze, which are really not that bad as you found out.
Once again, thank you for your review.
Best regards
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC